EasyshipReviews of easyship.com

I used Easyship to send a shipment under DDP terms, meaning duties and taxes were supposed to be handled on their side. Despite this, my customer was still charged taxes upon delivery. To protect the customer experience, I had to reimburse my client myself, effectively paying these charges twice. This issue then dragged on for over two months without resolution. What is most frustrating is not just the service failure, but the way this was handled by support. I replied multiple times to their requests, often on the same day, yet I kept receiving automated messages claiming they had not heard from me. The ticket was repeatedly closed or ignored without any proper follow-up. Instead of addressing the actual issue, support deflected responsibility to customs, completely missing the point. This is not about recovering duties from customs, it is about a paid DDP service not being delivered as agreed. Summary: * DDP service not fulfilled * Customer incorrectly charged duties and taxes * I had to reimburse the customer myself * No reimbursement provided by Easyship * Case dragged on for over 2 months * Repeated failure in communication and ticket handling Very disappointing experience. I would not rely on Easyship for DDP shipments.

Registered on the website and was immediately and persistently pestered in case I 'needed any help'. This included sending messages to the phone number of the person preparing the package, which they implied was needed for the courier. After 4 or 5 such emails I asked them to desist. When the time came to order, there was a request for an ID check, which involved having to photograph my passport and myself. They also asked me to describe some items in the shipment. I chose simple household items which I thought they would understand. Verification failed and they required further detail. So, for example, I described to them what a loudspeaker is. Verification failed again. By this time, the $20 which I could have saved over a competitor site was irrelevant. The absurdity of the hurdles which were put up in order to do something as simple as ship a parcel, combined with the lack of intelligence (natural or artificial) mean this is a company I would never consider using again. Frankly, I worry that I have given these people my data. Account has been deleted.

The first two times I used this platform, everything was smooth and I really liked it. Shipping was easy, and I had a good experience overall. The problem started on my third shipment. I was asked to complete KYC verification, which is completely understandable. I submitted all the required documents and waited for the result. Almost immediately, I received a notification saying: “The verification for your account was unsuccessful. Transactions have been disabled to ensure the security of your account. You can still access your dashboard and track historical shipments.” Up to this point, it was still acceptable. However, things became very frustrating after that. They did not explain why the verification failed, nor did they provide any guidance on how to fix it or pass the verification. I have now been stuck for over a week with no response from their support team. Some might say, “Why not just use another platform?” The issue is not only that my account is disabled, they also took my money. For the third transaction, they charged me but did not proceed with the order and then restricted my account. Instead of refunding the money back to my original payment method, they kept it as store credit. My account is restricted, my money is locked, and I cannot use the service. When I requested a refund, I was told I need to contact support to issue it. Essentially, you have to ask for permission to get your own money back, and they don’t respond. Is customer service really this hard to get right? I understand that some customers can be difficult, but the existing 2.0 rating already shows this company has serious issues. This is a very simple matter: when a customer submits a request, you should respond within a few days at most. That’s basic customer service, correct? If you’re short‑staffed, use AI properly. And if a customer wants their money back, let them take it, why do we need your permission to access our own funds? We never agreed to have our money kept as store credit. Today is April 24, and I’ve been waiting almost 10 days, contacting you every single day for help. I’ve asked for one of two very reasonable solutions: Help me pass the verification (I’m happy to provide additional documents), or Simply process my refund. Yet neither has been done. I honestly don’t understand why. How many customer service agents do you actually have? You seem to use AI only to push responsibility away and buy time, not to solve real problems. What’s the point of having it at all? At this stage, no response would honestly be better than automated replies that solve nothing. You’ve spent money setting up a “smart” agent that answers useless questions while real human agents are nowhere to be found. Customers already pay for shipping services directly with their cards. Why design a system that forces everything into store credit? It only creates more trouble for customers and more refund requests for your support team. This increases your own customer service workload unnecessarily. Either remove this function or process refunds automatically. Are you experiencing cash‑flow issues? This is a low‑margin business where customers already pay upfront. I’m genuinely speechless at how inefficient this operation is. Resources are being wasted, and it’s no surprise the business is rated 2.0. All of this could be fixed very easily: improve customer service responsiveness or remove unnecessary features that cause friction. Instead, the company chooses to be unresponsive, lose customers, and lose money, when making things easier would attract more customers and generate more revenue. An interesting management choice, to say the least. I won’t directly tell people not to use this platform, but there are definitely better alternatives out there that respond to requests, provide proper support, and don’t hold your money without explanation. I would recommend avoiding this platform if you value transparency and customer service.

Truely terrible. We've used Easyship on and off for years, as they do offer a good discount compared to the retail rates offered by international couriers. However we've found them to be virtually unusable as a service for our business, for two main reasons: 1) Their system regularly has bugs with payment, or retrieving shipping documents, and 2) Their support is virtually non-existent. Imagine you're a business needing to ship your high value order to your customer ASAP. You create an shipment order, and try to pay, but there's a problem and you can't create the shipment order. So you contact support, and there's no live agent support, so you leave a message, and after 24 hours there's no reply. Your customers chasing you for their order.. Ironically, it could be such a good service if only these two issues were solved. How hard can in be to iron out a few system bugs and hire a support agent from the from Asia to answer customer support. Honestly I'm amazed they are still in business. While waiting for Easyship reply to our support ticket from a shipment yesterday, we've found another shipping agent, and they've already collected our package and reached out to us to see if there's anything else they can assist with. Night and day...

This company is real scam. please be aware of this company. They will charge you lower shipping rates then they will add extra charges. they charged me extra nearly £16 for each parcel. Please never ever do business with this company

I have used Easyship for 3 years now and spent over £150,000 so when issues occur you would expect them to handle them efficiently and effectively but this is far from the case. recently I have had over 100 shipments that have had added charges for size issues after they have been delivered but I have proven to Easyship many times that my shipments are always booked correctly. They respond with "oh so sorry" and "we feel for you" etc but the issue has been dragging on for weeks now and I am owed almost £3000! I cannot afford this as a small business but they just dont understand.

Everything is fine until something goes wrong. Until you need them to act on your behalf to get the shipping cost back from a courier that messed up. Suddenly they don't lift a finger. Because doing so would mean having to pay back their share of the profit as well. Garbage company with bad corporate guidance, lazy CSR's and no consideration for their customers. The 2.1 average that I have now further lowered, speaks for itself. Avoid.

I would strongly advise against using Easyship based on my recent experience. I chose Easyship because their initial rates appeared competitive compared to other couriers. The shipment itself was extremely simple — just a standard letter envelope with a few documents. Nothing bulky, nothing unusual. However, the issue started after the shipment was already delivered. My package was delivered on December 22, 2025, and everything seemed fine. Then, completely out of nowhere, on March 27, 2026 — more than three months later — I was hit with additional “adjustment charges” on my credit card. This is where things become very concerning: • The original weight of my shipment was 0.22 lbs, yet the courier arbitrarily adjusted it to 0.5 kg, which makes no logical sense for a document envelope. • There was no prior warning, no approval request, and no transparency before or during the shipment. • The charge was applied months after delivery, when there is no way for the customer to verify or challenge the claim properly. When I contacted support, I was told that I needed to provide photos of the package on a scale — which is unrealistic considering the shipment was delivered months ago. This puts the customer in an impossible position. The core issue here is not just the charge itself — it’s the lack of transparency, delayed billing, and unfair dispute process. If pricing can change months after delivery without your consent, then the initial quote means nothing. For a service that is supposed to simplify shipping, this experience did the exact opposite. I do not recommend Easyship for any shipping use, especially if you value predictable pricing, transparency, and fair billing practices.