EasyshipReviews of easyship.com

Wanted to ship a single package. Had to wait 24 hours to get verified (for shipping a package for some reason), and then I got declined. No idea why.

Fake inflated original prices so they can then offer you a good discount. I know what Royal Mail's prices are supposed to be. So don't lie and say they're really expensive and you're giving me a great discount. In reality you're just offering regular prices. Do you really think your customers are that dumb?

Easy ship is a complete scam for small businesses. I wish there was an option for zero stars or negative stars. The rates start out very good, then months after you ship a product you get hit with massive fines for alleged over weight or oversize. Example, we ship a product that might have a few ounces in spare parts added on some orders but the most a package will weigh is 15 pounds, most run between 14.5 and 14.75 pounds judged by USPS scales at the post office. The size is always the same, 20.5" x 12.25" x 12.25". The shipment creation website accepts the fractions just fine. We use 16 pounds shipping weight just to be sure. Months later you get an "adjustment" claiming a 21" x 13" x 13" package instead of the actual size, maybe $6.00 in adjustments... wrong but if they are using laser measuring and weighing on the fly might happen on occasion. Then they claim the package weighs 18 pounds and hit you with $27.54 in charges, more than doubling the original cost, wiping out all profit for that shipment and the next two orders. They tend to hit you with two to three "adjustments" once or twice a month. So this first started back in December, a couple of "adjustments", I challenged the overcharge, sent pictures of the same size package, same product, with measurements documented with pictures too. Then several more in January. Challenged them too. Endless delays, "oh, it takes several days to a week to investigate" and once a month you get an email asking for more time to "investigate". They are just wearing you down knowing a business has no time to deal with this crap. They are also judging you to see how patient you are and the "adjustments" increase in size and cost and frequency. After waiting five and six months on the first few challenges I got online, found no phone number to call them anymore (too many pissed off customers?), re opened the original chat messages and while waiting for replies I started researching their reputation and found this site. Oh boy, dozens of small businesses have been scammed by this exact "adjustment" scheme and they mirrored exactly what I have gone through. After six months the easyship rates are no longer competitive anyway. We have never had an "adjustment" on Pirate ship so we are going to use them from now on. Right now I am just trying to recover hundreds of dollars in theft from this company.

Hello, My package tracking number YTX63521495246530543 shows as delivered, but I did not receive anything. Order amount: 35.99 EUR Please provide: * Proof of delivery * Exact delivery location * Name/signature of the person who received it If the package cannot be located, I request a refund or replacement immediately. Thank you.

Easyship was supposed to update my customer’s shipping address. They confirmed they had done so, except they hadn’t. As a result, my customer had to deal with the issue himself. Then, more recently, I started receiving emails from U.S. Customs asking me for USMCA documents. WTF? I had been shipping to the U.S. for the last seven years with another company, and then for six months with Easyship, and I had never once been asked for such documents. It turns out that Easyship automatically sets CANADA as the country of origin, and there is apparently no way for me to change it. My products are fabricated in China, so no wonder the US customs is asking me what is going on. So now I have to deal with customs issues every single time because Easyship doesn't allow me to enter the correct information when I create a shipping label? The only workaround they offered was to install their plugin into my WooCommerce store. Fine. I spent two hours setting everything up. Then, when I tried to ship a package, the transaction was denied and I was asked to complete an ID verification. I completed the verification, and two hours later they emailed me saying that, for “security reasons,” my account had been disabled. The fact that I had been shipping with them almost every day for the last six months apparently meant nothing. Bottom line: STAY AWAY FROM THIS COMPANY!

Daniel Kannan from the customer service team really stepped up and helped today. He called after some issues and worked through it on the phone - good service from him.

I previously had an issue with Easyship regarding refunds for unused UPS labels from a multi-box shipment. After posting my review, their team reached out to me directly and worked with me to resolve the issue. I appreciate that they took the time to address my concerns and provide a solution.

If I could rate zero stars, I would. I used them for a few months and everything went okay at first, and then they had an issue with their shipping rates populating. This was annoying, but I thought it would be fixed soon. That didn’t happen. I emailed several times getting the absolute runaround while having to use alternate couriers with insane shipping rates instead, and my rural shipments had ZERO available courier options. Still, I thought this would be okay in the end and was patient while they “fixed” it. It was literally 3 weeks of them emailing me to say that they don’t have an update. They charged me a week before this issue, and then they charged me AGAIN three weeks into not being able to use the service. This is absolutely ridiculous since I was continuously bringing up the fact that I was being charged for a service I couldn’t use. Considering this service costs me $50 per month, I expected access to the service I’ve paid for. I was unable to cancel my subscription because the page wouldn’t load. I emailed and asked them to do this for me, and to process a refund for the newest charge since the service was unusable, and I had to pay for other shipping service subscriptions in the meantime in order to get my customers orders out. They would initially respond, saying they would send my request to the appropriate team, and I’d hear back soon. I did not hear back, even once, from whomever they deem the appropriate team. This is absolutely RIDICULOUS and unprofessional. I continued to keep signing in to attempt to cancel my subscription, and at some point, they locked ALL of the rates and demanded that I upload my ID documents. If the service was working, I’d be happy to do this, but considering I couldn’t even get a basic reply after spending thousands of dollars, I decided not to play these games. I went back to my previous shipping subscription (ShipStation, if anyone wants to avoid these absolute clowns), and I haven’t had an issue since. I would avoid these people at all costs because if there’s ever an issue, you will continue to pay whilst being ignored, having to pay for backups subscriptions, and not being able to cancel. At some point over the last few days, they did fix the subscription page and I was able to cancel. I will now be proceeding with a chargeback to get the last subscription refunded to me as I was unable to use it AT ALL during this period, and they were more than happy to ignore that and continue charging for a broken system. An absolute joke. I will never recommend them to anyone. Save yourself the headache and go with a company that actually cares about their customer service and the service they provide, or don’t provide, in this case. Update: Easyship has now requested additional details to verify my review is “genuine”. I have a dozen emails back and forth trying to fix these issues, and apart from getting generic replies that someone would reach out to me to help, I received nothing for three weeks while trying to navigate the problems. I will not be providing my phone number or anything else because quite frankly, I am over it. It shouldn’t take a public review calling out your lack of accountability or lack of customer service for you to actually take a look into my complaint. At this point, I’ve moved on and I no longer need a response as I have absolutely zero want or need to return to this platform after nearly a month of being brushed off. I stand by my review, this company is a joke, and the only way you’ll get a real response is to make a public review.