EasyshipReviews of easyship.com

A great platform for shipping, super easy to set up, accessible, and ready to use in a few clicks. I did my first international delivery in minutes after set up my account. Great Technical support.

Easy to use and connects with my store so I don't have a type all the customer details again. This leaves less room for error. Also like the variety of courier services, especially the variety of prices.

The customer support is brilliant, they reply quickly and are willing to help. However, they seem a bit limited when it comes to gather information from the couriers. The state that it's due to the Basic Tracking services that they cannot get info regarding a parcel, but I believe there can be done more investigation when it comes to parcels stuck in the distribution centers for example. So I'd suggest to be more persistent in the collaboration with the transporters - previous experiences shows that it helps, after Tracie managed to find a long lost parcel in DHL's warehouse. Kudos for that, Tracie! Otherwise, they usually reply in a timely manner and are willing to help. Overall, I recommend working with Easyship.

Easyship "flagged" my first review, so I'm reposting it. If you are an e-commerce merchant, I would strongly advise you to STAY AWAY FROM EASYSHIP. This is my first-hand experience as one of their client for 3 years: If it was only the lost parcels, poor logistics services and extremely late deliveries, I would have simply stopped using their service quietly without posting negative reviews, because I know nothing can be perfect and it is hard to start and grow a business. But after I realised (by chance, while looking at my credit card statement for something unrelated) that they charged me hundreds of dollars in the past 8 months, and they subsequently refused to refund it despite black and white emails from their team saying that they would not charge me, I realised that it was not just INCOMPETENCE but also DISHONESTY. I have given them a fair chance to make it right (58 back and forth emails to be precise) but even after escalating to their regional head Eric Mui and their head of customer service Ryan Beardsley. Easyship also has an interesting way to take some extra money from you: there are A LOT of "adjustments" that are charged after the parcel is shipped, due to what they claim to be "chargeable weight discrepancies". I have personally weighted parcels to the nearest gram before shipping them, and still been charged extra $50-60 for most shipments. I have tried to get an explanation but was told that my weight was wrong, so I am assuming that it is part of their business model to lure customers with lower prices and charge them more once it is too late to improve their margins. As you can see from the other reviews everywhere on the internet, many of their other customers have also been experiencing that innovative margin improvement practice. Conclusion: I wish someone had warned me before I started working with Easyship for my business, and I hope that my warning will save at least a few e-commerce merchants all that wasted money and time.

Excellent service

Overall, Easyship has really helped streamline my online business so there are no major complaints and I can readily recommend this to anyone looking for some logistics help. Having said that, there are some minor issues that I wished were fixed/improved, for example: 1) there's no API integration with Shopify regarding shipping rules (e.g. free shipping over $100) so that if you use coupon codes for discounts instead of manually altering the prices within Shopify to reflect the discounted price, Easyship will still only use the full price as the basis to apply the free shipping rule...so for example, offering 20% off a $100 item SHOULD trigger the rule NOT to offer free shipping, but if you offer the 20% via a coupon code, what Easyship will see is $100 (not the $80 sale price actually paid) so I'm still offering free shipping 2) sometimes couriers like DHL and UPS will randomly mark up the weight of the package to exorbitant levels, depending on the whims of the person picking it up...and Easyship hasn't been able to get these couriers to improve this and of course, I've lost every dispute I've lodged. For instance, my heaviest item is 320 grams...but I've been charged for 1.0kg quite a few times, and once, even 1.432kg. It's a bit unfair, ridiculous and costly. There are other little gripes like this that I have that could definitely be improved upon so that I'm not wasting money because the systems in place aren't fully optimized, but overall, this service has helped me a lot more than it has hurt me. As a small business owner, it's great that they have partner warehouses in place that help with storing inventory, picking, packing and shipping the goods so that I don't have to do any of this myself. This, plus the Shopify App that plugs into your store offering 3 shipping options with live price updating, are the two things that made me give them a try and it's been mostly very good so far.

Missed initial pickup as per arranged by the system, after contacting them, parcel was picked up. Then it seemed to take a week to get from Melbourne to Sydney, before leaving for country of destination. Once there, the parcel was delivered in good time. Happy my parcel did arrive, though I think timing could be improved.

Instructions are easy to understand and follow. cancellation and refunds are easy to manage. Rates are among the lowest! Highly recommended!