EasyshipReviews of easyship.com

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Great company! My customers are very satisfied!!! Thank you!

I love your platform and how it works. Yet, when it doesn't, waiting time can cost money, especially if I can't print a label and this last time was just that. I would love a forum for connecting to other users if you can't get back to me quickly enough to solve a problem. I am a different kind of user because I carry a huge variety of one of a kind goods and sometimes they are too big for your service. But wow, what you offer is still unique and useful for sure!

My query was answered quickly however I changed my mind regarding the job.

Simply adore your CS team! Responsive and very efficient! Need I say more? 5 stars! :D

thank you always the best

Thank you so much for help.

Edited: 23/2/2021 The point why I’m posting reviews on Trustpilot is because your customer care had stopped answering my emails once the problem started and the person that I had a number for had blocked my number and any other number I would call from. The fact that you’re simply waiting for UPS to bring the lost box to you is not a solution, it’s doing absolutely nothing. I am the one chasing UPS even though from their perspective I’m not the sender. I even offered to visit their warehouse myself to look for the lost box. Your team here in London has zero initiative. I’ve lost a shipment with a value worth of £24,000 that can cause my business to plunge. You’re not taking this seriously enough; go to UPS yourself, call the police, sue them….I don’t care what you do but it’s better than doing nothing. 28/1/2021 Easyship isn’t doing anything about my lost shipment that I sent 2 months ago so I decided to contact UPS myself; they told me no investigation is taking place so I initiated one myself. After the 8 working days for UPS to carry out their investigation, UPS told me they’re not allowed to give me the outcome of the investigation because easyship is considered the sender. UPS told me they gave easyship an update, but I haven’t heard from them. Yesterday I emailed them asking for the update/status and still no word from them. They almost never respond to emails. This has been going on for nearly two months now. Never in my life, anywhere in the world, have I dealt with such negligence and customer service doing absolutely nothing.