EasyshipReviews of easyship.com

I shipped several parcels through Easyship, and most appear to have been lost around 95% First parcel I sent as a test to my best friends in South Korea the parcel was marked as delivered, but my friend never received it. That was almost a year ago and Easyship still never resolved it they have no picture confirmation that the parcel was delivered and any other proof. Other parcels have had no meaningful tracking updates for around six months + They are calling six months a “delay” is ridiculous. The parcels are clearly lost. I also paid for shipping insurance, yet Easyship has still not reimbursed me. All I receive are generic apologies with no investigation, no resolution, and no payout. This is completely unacceptable. I do not recommend Safe yourself time and money because their service is useless.

Took money from my credit card on file without authorization, then I had to wait 4 months to get it back, when they gave it back it is a credit on my account not going back to my credit card they took it from. I will never use this company again I dont need a credit. Do not use this company FRAUD! company, cannot contact them will not let you remove your credit card. I use Ship Time you can talk to customer service.

I genuinely wish I had never started using Easyship. The platform has been nothing but frustration. The website is constantly glitchy, the shipping rates seem wildly inconsistent, and somehow the more packages I ship, the more expensive things seem to get. As someone shipping a large volume of packages, I would expect better rates and better support—not the opposite. The customer service is easily the worst part. Responses take forever, and when someone finally does respond, they rarely seem interested in actually solving the problem. You get generic answers, get passed around, and have to repeatedly explain the same issue. And in my experience, if you keep asking questions they don't seem to want to answer, they simply stop responding altogether. It's incredibly frustrating to have thousands of dollars in shipping activity running through a company and still feel like getting a straightforward answer from customer service is asking too much. Between the glitchy website, inconsistent pricing, increasing costs as my shipping volume has grown, and absolutely terrible customer support, Easyship has created far more headaches for my business than it has solved. If I could go back, I would have never used them in the first place. I strongly recommend businesses—especially high-volume shippers—look elsewhere.

I dont know what happened to this company but it used to be good--not perfect, but I was able to arrange shipments regularly without many issues for my business, and my support tickets were taken care of promptly. The rates were good too. However, I started encountering issues months ago and reached out so many times but no one responded to my tickets. No one. I haven't been able to ship a single package for months. Then out of nowhere, today I received an email saying I need to pay 30 euros for adjustments. For what? If I haven't been able to ship anything, why am I being charged?

This is absolutely disgusting. I ordered a delivery. The delivery kept getting cancelled, and the pickup still hadn't happened after a week. I was forced to cancel the delivery and use another delivery company, and after two weeks I still haven't received a refund for the delivery that never took place.

the registration was super streffful, the design of the app looks good, but the process is a nightmare. they sent me an email to give a 5 star rating on shopify even i have not even used them on shopify, fraudulant service, lots of spami mails. I am still stressed from the plattform.

Would never used this company again. They are the biggest scam. Pickups never ho through, then try to cancel. They have 3 REFUNDS that were supposed to be "automatic " 🤣🙄. Still waiting. Their customer service is NEVER online and they mix responses so one idiot doesn't know what the other idiot said. Canadian? Shiptime is a MUCH better option.

Very poor experience. I had asked for a quote, with all the relevant details given. Then it took them 17 days to respond. The response was totally unsatisfactory because it didn’t answer my question nor did it contain a price calculation. Totally unusable.