EasyshipReviews of easyship.com

Shipped my office chair from UK to UAE. They’re trying to charge me an extra £135 saying it was overweight. My mum and her boyfriend helped package it for me and correctly weighed it and measured it. The only resolution they’ve given me is to dismantle the chair completely, box it up in the same box it was sent in which has been destroyed in transit and difficult to find another box identical, and weigh it which will need a big industrial scale which I’m not going to buy. Flat out scam never using this company again

Easyship sucks. It's a thief. They signed us up for a $69/month plan when all we wanted was the free plan and refused to refund the first payment. I'd like to give them 0 stars!

Any time we've had issues, we get no help & the majority of the time we've used their services, it never shows up when promised. Don't even get me started about anything going outside of the US, that's ridiculous & can't even be accurately tracked & the only way to reach out is via email with no response other than them not knowing anything! We, recently, paid extra to get a bday gift to a customer for a little girl & now see it'll be arriving 3 days later than promised. This service is horrible & unreliable!

We are currently having a UPS international shipping issue. Our customer had paid for custom and duties to a package that they never received, due to the fact of missing documents. Which was still sent back to the sender without any notification. Now they are telling us that our customer is not going to get the taxes and duties refunded !!??

It's an absolute nightmare to work with this company in case something goes wrong. Their support is probably handled by someone who can barely read. They lost our package during collection, and they've been asking for the same things for six weeks now, despite the fact that we've provided them with CCTV records multiple times. I can't believe they didn't go bankrupt by now. STAY AWAY.

Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare). The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need. If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.

DO NOT USE FLAT EXPORT for Internation Service. Yes, the initial price is low, but there is absolutely no tracking once your parcel enters Canada. The receiver must contact the local post office and pick up their package (last-mile delivery). Package as of now is 20+ days and likely lost forever with no insurance.

Easyship billed the wrong credit card on my account. I contacted them through email and I have to say the first response was relatively timely. They responded with a generic answer with screenshots of the billing section of my account, showing one credit card selected for shipping costs and one not. They charged the card NOT selected for shipping, which was the problem. So, I emailed back and said that this was exactly the issue and that their screenshots proved my point. They never replied back. I sent another email asking for a call and that never happened either. So I started looking for their customer service number and that number just sends you through a third party advertising loop. DON’T TRUST EASYSHIP!!! Their customer service is nonexistent, especially when they discover they made a mistake.