EasyshipReviews of easyship.com

bought an item from eBay, it said delivered also I was there before the mail man got there and when I looked in the mail there was absolutely nothing in my mail. ebay refused to give money back because it shows it's been delivered. I contacted easyship and no one emailed me back. I would never recommend this company, skip this company and stay away. and yes I do have receipt for proof.

Awful support and they lost so many packages I've lost track. Make you jump through hoop after hoop for insurance claims and take over a week to a month to respond to each message. Total scammers. Awful. Awful. Awful. Beware do not do business with them.

Do not use at any cost. Another set of scammers. Paid subscription not worth it. Shipping rates are actually higher in subscription.

A business relationship is simply terminated because we send flowers and these are supposedly forbidden. I can understand that the general terms and conditions exclude liability for such products. But as an intermediary you completely prohibit the purchase of shipping labels, even though the courier accepts and carries out the transport of such shipments. And even despite these terms and conditions, liability is assumed for any damage caused during transport. I can't understand that. You don't want customers? I'm very surprised at your approach and curious as to whether it's in the company's business sense. That's why I ask you to let me know how you can contact your superiors or higher management. Thanks!

I sent three shipments to the Philippines using EasyShip as agent for FedEx. All three packages were held by Philippines Customs because the forms used by EasyShip were incomplete and erroneous. On one I was charged an additional $50. penalties for a package valued at about $12. I am still waiting for similar issues with the other two. I have been shipping packages to family and friends in the Philippines for 20+ years using other agents and carriers and never had a problem before. Their online app defaulted to US for country of origin and there was no option to list as gifts, only "Direct Sales" or some other store app. Consequently I was charged for VAT and other taxes and penalties. I will NEVER use them for anything again and they refuse to make it right.

One star cause 0 isn't an option. I have already left a review on the shopify app store, I am living one here to be sure that people know how bad this app is. It's expensive and customer support is there until you need a refund on a mistake THEY make. I have been using this app for 3+ years, spent over 15K€ and they are being cheap for 30€ refund (again, not my mistake, theirs). If you can, use another app.

I had a genuine inquiry about the status of my international delivery. The parcel was mailed out from Canada Post, which states on the website that certain international packages get passed to Easy Ship. My shipment was one of them. In asking for customer support to look up an order, I got no help at all. They re-directed me back to Canada Post where the last contact point of the shipment would be Easy Ship. Not much effort was put in by their customer service team - absolutely did not want to search. I know it can be hard to track down a parcel. Even as a third-party provider, there remains responsibility, which none was shown. Disappointed. I would not recommend or use them as a first-party provider either.

I used them to ship a package from the U.S. to Colombia and everything was going well they were way cheaper than everyone else ($300-$500 vs $56 for a small box) and the company recommended FedEx so I chose them cause they were well know and I thought reliable well 2 days after I shipped my package I get an email saying it cleared customs and was out for delivery and then the next day it says my package has no deliver date now and I called FedEx they said don't worry blah blah blah well after a few more days and a few more calls each one giving me a different answer and FedEx tell me I had to use their preferred broker for which the email address they gave me was invalid and none of the phone numbers were active I contacted easyship support and because I wasn't a premium member it had to be done by email which all that was was 3mo of the guy wasn't my time because he's in India and couldn't talk to a live person at FedEx but trusting him made it to where if I want my package back since it's no longer deliverable I have to pay $600 and easyship won't even give me the cost of shipping back amd on top of that I ended up just giving the person the money to buy a new laptop because that's what I was sending was my old one so all in all this has cost me $1200 and easy ship did absolutely nothing but make the situation worse