EasyshipReviews of easyship.com

In my opinion 1 star is is being generous. The only shipping company to ask for identity verification and once valid passport is uploaded and selfie taken you decline it without explanation and refuse to redo verification. You rely on automated systems and clearly value them over interaction with clients. Support is not supportive at all. I would personally avoid using this company ever again.

Quick answer to my problem

It was very easy to get the help I needed! Thank you

They have lost at least 10 packages of mine. They lie to you on their website says 4-7 business days but it actually takes more than 1 month. This is the most ridiculous company I’ve ever used. Be aware and they never solved the issue with me. The worse shipping company ever.

The support help assistant was very helpful and useful

Real problem of a company. Kickstarter creator here - Lots of inflated / hidden charges and fees. They say one price but then charge another. You will think everything is understood and good to go, but you’ll wake up one morning and there’s thousands of dollars of new charges from Easy ship without an explanation as to what it is or where it came from. Then when you file a ticket when they escalate it, you don’t hear back from them. Avoid Easy Ship at all costs.

Apparently they don’t care and give you the runaround. I was charged $2.84 for a lightweight package that shows $0.74 in the label, but that is not the issue the issue is that “that label” can’t be used because is for envelope only. So I requested a refund because the service was not used. They said it is non-refundable ( #1278707) pics attached. The other issue I was overcharged adjusting shipping fees, the weight FedEx says is 9 pounds in something less than 3 pounds, once again they didn’t want to dispute the charge even sending them picture of the item in the scale (#1272681) and they keep sending me messages they didn’t receive the picture. Unbelievable please find attached pictures!

Absolutely horrible experience. I initially asked for advice on the best way to send an important ID document and followed the recommendation I was given. After the first day, my shipment tracking stopped updating. For a full week, I was repeatedly reassured that the issue had been escalated and was being worked on. When I finally contacted UPS directly, they told me I needed to file an investigation, as it’s not normal for tracking to stop like that. Even then, Easyship continued to reassure me instead of taking action. After I informed them that UPS advised starting an investigation, Easyship suddenly claimed I should have used a different shipping method—despite the fact that this was the method they originally recommended. They never explained what method I should have used. My ID is still lost, their communication has been extremely poor, and the whole experience feels misleading and unprofessional and scam-like. Your reply here doesn't make sense to me, as of right now, I am still waiting for your response and waiting for a refund as the package has been claimed lost. Unsure about what steps you are talking about. Also the instant chat only works during the first 10 day trial period after which you only communicate through email.. I still absolutely do not recommend this company.