EasyshipReviews of easyship.com

Constant email harassment from this company. I've reported them to the information commissioner's office. I would suggest that you do the same. They're clearly using AI assistance to email people and lying about it. When I asked them if they were an AI assistant they said no. My next question to them was in Japanese and they responded within 30 seconds.

I have been in constant communication with this joke of a shipping company to arrange collection since 5th November. Since then they have promised a collection date multiple time and each time the person has failed to collect the parcel. This is now the 8th week This is in conjunction with my experience of DF64 who sent a broken coffee grinder, unsurprisingly their choice of curiour is equally as awful as their product.

Nonstop emails, and 2 text messages. One of them was at 3AM on a Sunday morning. I won't go any further on the number of emails, or the reps name, because I don't want the rep losing their job, and I have plenty past wrongdoings I've needed someone to have mercy and overlook. The unnamed rep was so aggressive, emailing constantly, texting my private number (stating their name the same as the emails), and I assume this is an issue with the higher ups possibly telling their reps to do this. It was hard to tell, because it seemed like the rep was having fun with me after I addressed them and asked them why they continued to contact me, but I can't prove that. It very well may just be what they're told to do. It's just very inappropriate. As much as I need to save as much as possible on shipping, I'm concerned I'll start getting texts and emails again. After I finally emailed and asked why they were still contacting me they said if I wanted them to discontinue sending emails to respond and tell them. That doesn't make sense to ask a person who just expressed that they feel like they're being harassed, and are asking why they're still being contacted, to send another email to tell them that I don't want to be contacted if I don't want to be contacted. It doesn't even make sense reading it after I've typed it. The next morning I got another text to my private number a little after 8am sometime last week. Anyway, I'm only writing this because again I think it’s probably the higher ups pushing the employees to go after everyone so aggressively, and for the sake of everyone's sanity I hope the reviews here on TrustPilot will convince them to change how they do business. Harassing people doesn't get more customers. Most people avoid car dealerships because they don't want a salesman coming out to talk to them. Well, EasyShip shouldn't have any reason to have to convince anyone to use their service. It's really weird to be contacted so much via email and my private number. The savings on shipping should speak for itself if it really saves money.

The rare 1956 Buick Super upper grill trim was total wrecked in shipping. I purchased insurance, it was sent by UPS. I contacted UPS and they apologized, but told me I had to go through Easy Ship to claim back the cost of item and my shipping costs. I filed a claim with easy ship for the price of the grill trim which was $200 usd and for the cost of shipping which was $135.81 cdn for a grand total of $416.50cdn Easy ship insurance said they paid the claim and were going to credit me $280.69cdn. It showed up as a pending payment refund on my credit card and then disappeared as Easy ship did not follow through with the refund credit. They also did not refund me the shipping costs. It has been a nightmare dealing with easy ship. I just want my credit so I can a close the account. Do not deal with Easy Ship unless you want to be ripped off!!!!

The WORST customer service imaginable. ZERO support, parcels lost due to their neglect and conversations that are borderline idiotic and always missing the point. So frustrating to work with them. If my entire fullfilment wasn't setup with their system, I would run away.

Charging my credit card without even knowing while i checked my statement they charging me 30 50 dollars small amount every month

An absolute disgrace of a shipping company. They shattered my sculpture—an item of deep sentimental value—and had the audacity to keep my money. They refused to take any responsibility, and to top it off, they’re now attempting to squeeze even more out of me for additional “services.” If you’re not actively looking to invite frustration and loss into your life, keep clear and far away from this company.

I was looking for a new company to ship with a few days ago. They decided to text and email me at nearly midnight last night. I asked them to take me off their list but they proceeded to text me again this morning and send two emails. It's not even noon yet! This doesn't even seem like a legit company at this point. I will not be doing business with them and would not recommend it to others. EDIT: I had someone kindly reach out and they have now switched their process so they won't contact customers late at night in their time zone. They also offered a credit, which I appreciate. However, I will not be using this company after my experience and reading other reviews.