EargoReviews of eargo.com

I purchased a pair for $2,500 and after using them for a maximum of 2 months they stopped working. I have tried to get help in fixing them, but without any luck. They want me to buy a new pair and ONLY offer a small discount. These hearing aids NEVER worked for me, and I'm so disappointed with this product, I cannot recommend this product.

Geat product. Awesome support.

The Eargo 7’s have made a dramatic improvement in my life. I am close to my one year mark with my Eargo’s!! Considering I started out with a really expensive brand name hearing aid that just required appointment after appointment to try and get right for me, I know what I am talking about. Eargo’s were a breeze to set up and had me hearing better than those $5,500 hearings aids. Thank you so much Eargo for giving me my hearing back. I don’t have to keep asking coworkers or friends to repeat themselves!! Also, the Eargo team has the BEST customer service team I have ever dealt with, hands down!!! Keep up the good work Eargo!!

I am a 69 year old Triathlete and, needless to say, I was very reluctant to purchase hearing aids I so desperately needed because of the stigma of appearing old! I finally went to an audiologist who recommended a $6K pair of hearing aids and I said there must be a better way. I found EARGO online after doing my research and decided to try them out. They have exceeded my expectations. They are very small, easy to insert and barely noticeable. I have been wearing them for a month and my kids don’t even know yet that I have hearing aids. In addition to them being barely noticeable, the sound quality is excellent and I feel like Superman sometimes. I am hearing things that I haven’t heard in years, like my wife talking from the next room! I highly recommend EARGOs for their size, value and quality!

I’m not the type to leave a review, but they made me. Bought the Eargo 7s as a replacement for my lost professionally fitted hearing aids. They were cheaper, and I do not have significant hearing loss, so I felt it was worth a try. I tried them, and the sound quality was not what I was used to; in-fact they sounded like a robot underwater, to the point that it was harder to understand things with them. Now, perhaps this was how they were tuned, my hearing loss is mid-range due to music, and my audiograms are a-typical. The remote AUD gave me a few suggestions which I implemented but to no effect. Additionally, I have large ear canals (so I have been told) and I really felt they didn't fit well, it was difficult for me to remove the devices. Again, this is a “me” thing, not Eargo… thus far. When I expressed I wanted to return them to the AUD she told me to give it more time and to try to get use to them, that I need to adapt to them. I expressed that because of the fit and the sound which made me feel nauseous to use because of the echo, I rather return them. I was content that these were just not for me, it wasn't a reflection on the device. I've had CIC and Behind the air, neither ever sounded like this, it was not an occlusion effect, it was robotic sounding, I was not going to adapt to that plus the fit was concerning. The conversation with the AUD went dead after that, no guidance on the return. I reached out to support via email to initiate the response. They replied quickly saying I should get instructions by email soon. I waited a day and a “Personal Hearing Specialist” Named Todd Everhart reached out to me to facilitate the return and to get more information on why I was returning it. I told him I gave details both to the AUD and in the support email, and if he is asking for me to go through it a third time, to me, it was beginning to feel like a “hard close” tactic to make me keep the devices. I’ve twice said I want to return them, just let me return them. I was tired of being jerked around. His response, and I quote, “ I would suggest if you try hearing aids at a future time with Eargo or another company, that you allow the Professionals to help you and give it more than a few days to acclimate.“ Allow the professionals to tell me to suffer and be dissatisfied with a product when the professionals in the past never left me dissatisfied? Not very professional, mind you I’m a doctor myself, but I didn’t think that was part of the conversation, but I guess I’m not a professional. Return instructions were then sent by email Bottom line, I would just go to your audiologist and get fitted, remote support that is snarky and makes you jump through hoops isn’t worth it even if the hearing aids were good.

If i could give them less than a one star i would,brought a pair of hearing aids,they would not charge only wore them one time,because they would not charge wanted to send back the company would not give me their address to send them,when i called about sending them back the company hung up on me,now i finally got to send back the hearing aids eargo is charging me for the damage hearing aids will not refund my full amount i paid I'm sending them back because they are already damage so what are they charging me for don't know i tried to contact eargo again they will not respond, I did find a pair of hearing aids that do the same thing but better, they was only $200 on Amazon real hearing aids too, don't waste your money on a company that will not respond, i work hard for my money not to just waste it.so the phone number that you give,they hang up on you when you call and the website nobody will respond,how good is that,again I would tell people not to buy eargo just steals your money.

The Eargo 7 completely met my expectations. I like the sound match feature to custoImize my frequency boost for each ear. I enjoy the different program modes (normal, music, restaurant, tv) when in different environments. When at the restaurant, I can hear conversations from other tables. My family realize that I stopped asking them to repeat what they are saying which is a game changer. Being able to make setting changes via a phone app is a great feature. I tried other least expensive hearing aids but they are terrible where they only amplifiy the sound and background noise. Eargo is a higher quality product but they are also the most expensive over the counter product.

I love my Eargo Links and prefer them to my original Eargos, but I liked them as well. I didn't think I would care about the Bluetooth feature, but I really enjoy having my hearing aids connected to my phone. And I like how they feel in my ears. My original Eargos were less visible and some might prefer that, but at 66 I don't care. Many people have Bluetooth devices in their ears, so I just look like one of them.