EargoReviews of eargo.com

I purchased the Eargo 7 a little over a year ago. They are great when they work and Eargo has excellent customer service. However, in the year I’ve had them, I’ve had to have the right hearing aid replaced twice and the left replaced once. I’m also finding that the battery life significantly shortens overtime. When they were new I could get 8 to 10 hours of use and now, after only a little over a year, I get the low battery message after only 3 to 4 hours. There would have to be significant improvements in quality and battery life for me to consider buying these again.

As a company grows, service is getting worse. Used to be that when you had a problem, you contacted an actual customer audiologist, but now you must talk to a call center who listens to your problem and then emails the audiologist, while you were on hold for five or 10 minutes and then they have to give you an answer which is often incomplete. This is the third set of our Eargo that I have purchased, and the customer service keeps getting worse. This time the charger has failed on the year EARGO SE, and I explain that I'm an engineer and I know when the charger is bad but instead she still wanted me to go through a ridiculous number of steps to diagnose even though I explained to her that un under no conditions would the charger display any lights, even with using a separate power supply. So when she finally agrees it's bad then she says they will send me one which will arrive in "5 to 10 days". Now what am I supposed to do to be able to hear in the meantime? In this case with both sides being unable to charge, they should have sent them out overnight or at the worst, Second day. Call center was unable to do that and so while I have escalated the call, I have not heard back.

Don't waste your money on this hearing aid. I wore them for at least 2 years when they worked. I send them back at least three times for repair until my warranty ran out and they charged me. No use having hearing aids that don't work. Understand you must get customer service for the return. My hearing aids I wear today are better and where less expensive

My eargo's don't work (again) I bought the last 5 years eargo's 5 and 7 series and had all kind of problems. The eargo's needed to be exchanged but now after a year the warrenty expired and my eargo 7 holds battery power only one hour. I gave up on my eargo's

In less than a year both hearing aids would only work for 6 to 8 hours. Not the 16 hours they claim. Both RH and LH were replaced and still did it again within the year. And the string to pull it out of your ear broke off within the year of getting the second pair. And while it amplified the sound, it was still difficult to here in a restaurant or area with lot of people. for the cost I cannot recommend this product.

Upgraded to the Eargo7 and have had a number of issues. I get them fully charged and after wearing them 20 minutes I get a low battery notice. The caps on the Eargos when I changed them broke when removing from the package and there seems to be continual issues. I had the Eargos 6 and seemed much better.

I have a love-hate relationship with Eargo. When the devices work, I love them. But when the battery dies prematurely, I hate them. I've had 3 replacements and am having problems with the batteries dying again. I've reached out to Eargo, but was told to "deep clean" them and do a hard reset. I did all of this and nothing changed. Reached out again and have not heard from them yet. They advertise all these wonderful features but if the battery is dead, none of those features are wonderful. The bad batteries can't be replaced and once out of warranty, I've read they won't fix or help with non working devices at all. They simply want you to buy another set. AS IF. I am looking for something else after these die, which will be very soon, I'm certain. Don't be sucked in by all the "great" reviews - those folks could be early on with their devices and haven't yet experienced a failed battery when they're in an important meeting or at a performance. Once you've come to depend on a hearing aid, when it fails, life kind of stinks. Just like Eargo.

When new the batteries lasted almost 12 hours, after nine months they now only last 7 hours. Not to happy, half way through the day I can no longer hear and this effects me at work and at home.