EargoReviews of eargo.com

I have used the Eargo 7 for three years. While the device performance is amazing and works exactly as advertised, it comes with significant long-term downsides. In my experience, the units require constant replacement. Roughly every year, the battery life degrades significantly or the device begins shutting down randomly. Additionally, the removal threads have come off, causing the device to get stuck in my ear. The biggest issue is the cost: out-of-warranty replacements are $400 per ear. Even when the device malfunctions through no fault of my own, I am still required to pay. This means spending roughly $800 every two years just to keep them operational. While the technology is excellent, the expensive replacement service makes it difficult to justify the investment

I bought these hoping they would fall out of my ears less easily than my much more expensive BTE units. That turned out to be a false assumption. In addition, their higher frequency sound reproduction is MUCH more tinny than the BTE units (get what you pay for?) The real problem which led me to write this has to do with their customer service.First problem was they cancelled an extra earpiece I had ordered and we had to repeat the whole process when I wondered why it was never delivered (they never told me they cancelled it.. ). Then when the tide turned so I no longer needed that extra unit, and I tried to return that same unit, they approved that return but they can't get their software to issue any of the correct documents to allow that to happen....wasting HUGE amonts of my time with 4+ frustration.