customer Charles S.
Everyone at Eargo made the process of…
Everyone at Eargo made the process of getting the new 7's fantastic.
Eargo is an American hearing aid company based in San Jose, California with dedicated licensed hearing professionals and online guides to provide all the support you need on your hearing journey. Hear life to fullest with Eargo's medical-grade, virtually invisible, completely rechargeable hearing aids.
Eargo (eargo.com) has 317 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer Charles S.
Everyone at Eargo made the process of getting the new 7's fantastic.
Jim A.
I've been an Eargo user for over 2 years and I've been delighted with their performance. I have a moderate hearing loss from years of exposure to jet aircraft and rocket engines. The Eargo hearing aids offer a quality product that you can tune yourself at home without depending upon an expert to adjust. They do have technical assistance by phone if you need help. I started with the Eargo 6 devices and was very please with the results but just recently I upgraded to the Eargo 7's and have been extremely pleased with the improvements made to the product. The Eargo 7s are easier to personalize using the improved "Sound Match" in the smart phone app, and each of the environment programs can be further adjusted using the "Sound Tuning" in the mobile app. For most conditions they constantly adjust themselves to the ambient noise of the environment without the need to manually intervene. I love these hearing devices. They are a no hassle solution that improves my hearing especially in noisy environments.
Ken M.
Wonderful hearing aids, these are by far the best CIC (completely in canal) hearing aids that I have found that are sold without going to an audiologist and paying much more money. I previously owned the Eargo 5 and have now upgraded to the Eargo 7. Eargo has really improved my quality of life, and has especially helped with my tinnitus. And I love how they are almost invisible to others. I'm still too vain to wear hearing aids that are visible. I pop them in and often forget that I'm wearing them. First-rate customer service, always responsive to any issues. I intend to remain an Eargo customer for a long time.
Jim E.
The Eargo SE hearing aids are simple one piece that are easy to place into the ear canal. I have tried hearing aids that fit over the ear and I found them quite cumbersome to put on especially with glasses.
Gary G.
I have been an EARGO Customer for several years. Their response to questions or issues is quick and complete. Recently I moved up to EARGO 6, which has great true sound and can be controlled and adjusted to the environment on your phone. I also recently purchased EARGO Link ear pods, which are incredible and very useful during the workday!
Paul F.
I’ve been an Eargo client since 2021 and I absolutely love how they help me hear There are so many things to like: their completely in canal design; being able to conduct my own hearing test, every day if I want to; being able to have a different hearing program for each ear; the automatic noise filter that I can still change if I want to; the 15 plus hour battery life. I’d definitely recommend Eargo to anyone. If it were possible, I’d recommend the Department of Defense add Eargo to the hearing aids available to all personnel suffering from hearing loss and tinnitus.
Sheila W.
I have a love-hate relationship with Eargo. When the devices work, I love them. But when the battery dies prematurely, I hate them. I've had 3 replacements and am having problems with the batteries dying again. I've reached out to Eargo, but was told to "deep clean" them and do a hard reset. I did all of this and nothing changed. Reached out again and have not heard from them yet. They advertise all these wonderful features but if the battery is dead, none of those features are wonderful. The bad batteries can't be replaced and once out of warranty, I've read they won't fix or help with non working devices at all. They simply want you to buy another set. AS IF. I am looking for something else after these die, which will be very soon, I'm certain. Don't be sucked in by all the "great" reviews - those folks could be early on with their devices and haven't yet experienced a failed battery when they're in an important meeting or at a performance. Once you've come to depend on a hearing aid, when it fails, life kind of stinks. Just like Eargo.
Response from EargoJan 2, 2025
We're so sorry that you aren't happy with your Eargos. Our rechargeable hearing aid batteries are designed for up to two years of regular charging (once a day). After that, they’ll continue to work, but may not hold a charge for quite as long. Eargos come with a 1 or 2 year warranty (depending on the product), and remote lifetime support from Eargo.
BISSELL/RICHARD
I have 20+ years with various hearing aids that worked OK to poor. My neighbor told me about his EARGO hearing aids - he actually has two sets purchased a couple years apart. He LOVES his EARGO's so I thought I'd try them. They were less than half the cost of the $5k I spend on the previous aids. Their testing to determine my need for getting them was excellent. The aids are super easy to put in and take out each night. Their training and customer service blew me away - always helpful the times I called with questions. For the first time in all the years I had other hearing aids, these EARGOs work so well I sometimes don't remember if they are even in my ears!