E-file.comReviews of e-file.com

Response from E-file.comApr 20, 2024

It appears that your first transmission was rejected because the information that you entered did not match IRS records and thus, to protect against fraud, the IRS required you to correct and retransmit it. There was no additional fee to correct and retransmit this return. We looked at your account and it appeared as though you manually added our amended tax return software and when you were correcting your return paid for this as well, this resulted in the second charge that you mentioned. Amended tax return software is used if you need to modify a tax return after it has already been accepted by the IRS. You do not need to amend your return if you are correcting and retransmitting a return that was initially rejected. I do apologize if you thought you had to amend your tax return in order to retransmit it. If you do not plan to use the amended return software, we can certainly refund you, simply contact our support team from within your account and let them know that you accidently purchased this. Support can also assist you with obtaining a copy of your tax return. I’m not sure exactly why you are having trouble downloading a copy but it does look like you are using outdated versions of the Windows and Firefox browsers so this could be causing the problem.

Response from E-file.comApr 12, 2024

It sounds like you may have clicked a link to E-file.com from the Tax Act website. Now, please understand, we have no control over the links that Tax Act chooses to place on its website. I am sorry if you were confused by this. Now, we requested information from you to assist with disabling any account that you may have created with us, but since you have not responded my suggestion would be to submit a support ticket requesting your account be disabled and our support specialists will be happy to assist you with this.

Response from E-file.comApr 20, 2024

I am very sorry if you had difficulty with your return. Our support team is aways available to assist when you have questions. Your account should be eligible for telephone support in addition to our online and email support options.