EFile ripped us off for our state return. We didn't receive our State return at all, We checked with our state IRS and they say our check was issued ( For the correct amount ). The filing fee was to come out of our state return and we would receive the rest. We've received nothing... when we try to log into our acct we get that the account does not exist...
Response from E-file.comAug 10, 2024
It sounds like you may have used another website and are confusing it with ours. We have no customers matching the name Richard Coombes. We requested additional information from you through this website, however, you did not respond. Unfortunately, TrustPilot does not verify reviews are from actual users of a website and thus reviews like this are allowed.
CO
Consumer
Exception customer support
Exceptional customer support. Had a major issue resolved with a phone call Support # 01115
LC
Larry C.
I'm giving one star because I can't give lower
They are horrible, it is the second year in a row that something went wrong.
Last year, after filing ammendments, the IRS came after me to get $500 back.
This year not only did I need to do the more expensive service to file deductions, their software didn't fill in one of the values properly, the IRS is holding up my tax return, the responses from e-file.com are slow, and almost no help at all.
They are expensive to use, and expensive on the back end when the IRS comes after you.
Avoid them, they are even slimier than other tax services
Response from E-file.comJul 22, 2024
The IRS sent you this letter, because they believed the information which was entered on your premium tax credit (form 8962) that was inconsistent with what you had entered on your tax return.
It looks like our support specialists attempted to explain this, provide you with documentation and details on how you could agree or disagree with the notice. In either case, our recommendation included contacting the IRS directly.
Occasionally, the IRS requests clarification or additional information from taxpayers. Many of these notices are generated by automated systems. I certainly understand this is an inconvenience, unfortunately, software providers are unable to speak to the IRS on the behalf of taxpayers.
I sincerely apologize for the difficulty you’ve had with this.
KM
Kaleena M.
Had good luck with efile until this…
Had good luck with efile until this year. You can't contact anyone by phone, you have to wait on an email. It's difficult to update your banking information which could result in more money to dish out.
BG
Barbara G.
The software was simple to follow and…
The software was simple to follow and understand. I was able to get right through it without having any issues. Thank you 🙏
KR
Kristi
The software and “Guided Questions”…
The software and “Guided Questions” made filing my taxes so easy!
The language was so easy to understand, I didn’t need a dictionary to learn new definitions
Thank You!
TK
the K.
Scam on 1040EZ Filing
Scam. Charged me $90 for a 1040EZ filing which is supposed to be a free filing. Will never use again. Not only did they charhe me, but also the use a company called Santa Barbara Tax Preparation Group. It is a total grift. Both companies point the finger while they siphon funds(fees) from your tax return. Do not use their site. Use a government backed site, so you don't get screwed.
Update: I love how a company, worried about reputation, responds because if all the explanatioms had been on the website, then the consumer could make a informed choice. No where on the website does it stipulate there will be a 3rd party payer. I have used the site since 2020. Never has it been more obsfucated. Also, the made mistake and claimed taxes for something I did not intend, so I will have to fix it in the coming year.
Companies that use deception and hidden costs always explain afterward to make seem as if it is the consumer. Gaslighting customers will not produce more customers. Instead of paying a person to respond to bad reviews, fire this person, and hire a web designer, so customers can be more informed by actual facts, instead of splash pages and guided mode. Regardless, whether the 1040EZ has been discontinued, charging someone $90 on a tax return of less than 20k of income is ridiculous. Then sending some "response drone" into action, so your reputation doesn't suffer is what I expected. How about don't shaft your customers because it becomes worse when you try to explain to a person why they got screwed. Explanations, aside, since they are no longer needed for a person who is no longer a customer
Response from E-file.comMay 14, 2024
The 1040EZ was discontinued by the US Treasury in 2018. Prior to this, federal 1040EZ filings were completely free on E-file.com. We still offer free federal filing to those users who qualify for our basic tax software. It sounds like you did not. We requested additional information from you to help you further but you did not respond to our request and we have no customers who match the name "the K".
Now, it sounds like you may have chose to pay for our tax software with the proceeds of your refund rather than a credit/debit card. When taxpayers select to pay with their refund, the refund goes to a third-party financial institution (Santa Barbara Tax Preparation Group), when the financial institution receives a taxpayer's refund, they pay us for the software and deposit the balance to the customer. There is a service fee that is charged by the financial institution. We have tried to partner with a financial institution that provides a lower fee, but there is a cost associated with this. There is no fee for paying with a credit/debit card. This is most likely why you wound up paying nearly $90.
BA
Brian A. P.
The software was well prepared and customer service at its best!s…
The software was well prepared and was a breeze to complete my returns. I had only one bump in the road in filing and required assistance. I called and I was immediately assisted by MaryAnne, a service rep., courteous and a joy to work with. In minutes my issue in navigating the software was resolved with success. Easiest return I have ever encountered. THANK YOU MARY ANNE!
