DYUReviews of dyucycle.com

Very expensive for a battery but service was quick and easy to order

Snelle levering

My experience with DYU has been very disappointing. The website is misleading for customers in the Netherlands. The e-bikes are marketed without clearly warning that certain models are not legal for use on public roads in the Netherlands without modifications. The customer service experience has been equally disappointing. The email address listed on the website either receives no response or replies only after a very long delay. The live chat responds quickly, but that changes when you ask for a return address. In my case, it took more than a month and several discussions before DYU finally provided return instructions. The return address I received was in Poland, together with a Polish phone number that raised concerns for me. In addition, returns are not free if you just changed your mind. DYU charges between €100 and €200 in "handling costs", which significantly reduces the amount you can recover. At this point, I have decided to cut my losses. Rather than risk an expensive and uncertain return process, I will have the throttle removed by a local bike mechanic so that the bike can be used legally. I have little confidence that DYU would process a return smoothly. One final point: despite the Dutch-language marketing and website, DYU is not a Dutch company. It is a Chinese company, something potential buyers should be aware of before making a purchase. Based on my experience, I cannot recommend DYU.

Twee fietsen gekocht tot grote tevredenheid. Nu een fiets met grotere wielen, type T1,weer tevreden, ik gebruik twee accu’s, dus altijd een geladen accu! Nu na één jaar en twee weken is een accu stuk!Veel te korte levensduur!Ik gebruik de originele laders, maar geen enkele garantie of coulance! Na 3 weken kreeg ik een korting van 30 % aangeboden bij aankoop van een nieuwe accu. Dit bod heb ik aangenomen. Bij de eerste accu, waren cellen stuk. Na een paar weken wegerde mijn accu wéér! Na metingen gaf de accu 40,7 V maar geen vermogen! Conclusie;BSM STUK. Na melding aan DYU ontstond een hele vervelende mail uitwisseling met foto’s e.d. Er is géén service adres in Nederland,dus alles via e-mail, maar na wederom heel vervelende mailing periode,kreeg ik een aanbod van 50% bij aankoop van weer een nieuwe accu! Dit betekend DRIE NIEUWE ACCU’S in 15 MAANDEN ZONDER GARANTIE! Gebruik is licht 50% ontlading bij ritten van Max 45 minuten. Mijn leeftijd is 77 jaar en gebruik de fiets om een beetje fit te blijven. Mijn eerste 3df fiets is nog steeds prima. De T1 is prima, maar de accu en vooral de slechte garantie/ en service is een complete ramp.

Great product, delivered in 4 days. Great communication

Consegnato nei tempi stabiliti il prodotto è perfetto fatto bene e funziona benissimo

I am very disappointed with the support I have received regarding my C2. My e-bike stopped working suddenly with "Error Code 14" while still under warranty. Despite reaching out for help, the experience has been incredibly stressful and remains unresolved after months of back-and-forth emails. The main issues are: 1. The manufacturer sent me replacement parts but as a customer, I am not a trained technician, and I should not be expected to perform repairs at the risk of further damaging the bike or voiding my warranty. 2. I have contacted multiple service centers listed on their website. One shop was unable to perform the repair since they also could not reach the manufacturerfor help, and the second shop, while capable, informed me that the manufacturer does not cover the labor costs, leaving me to pay for a warranty issue out of pocket. ​I have also asked for a phone number to discuss this with someone to resolve this quickly, but my requests have been ignored. I have been unable to use my primary mode of transportation for months now due to what appears to be a manufacturing defect. A company should stand by its warranty and ensure its customers are not forced to pay for labor to fix factory errors. ​I am still waiting for a proper resolution that covers the labor costs at an authorized shop. I hope they choose to make this right soon.

For anyone considering a DYU bike: their customer service is completely non-existent. If your bike develops a problem, you are entirely on your own. They won’t even reply to emails or messages. And they delete negative feedback while sending automated 'welcome' messages—hilarious if not frustrating. I thought they were just making honest mistakes, but it turns out they are cheating on purpose! Buy at your own risk!