Duke EnergyReviews of duke-energy.com

....."Duke Energy".....A nefarious American multi-state utility-corporation based in Charlotte, North Carolina. ...I used Duke Energy for about 11 years, as they service some of northern Indiana.... and I was on the EZ read program for customers who wanted to opt out of having a "smart meter" installed on their property. .....That being said, Duke Energy is always looking for ways to scam paying customers, so it does not surprise me they are now ending the "EZ read" program.......to try once again to extort more money from customers who are already forced to pay very high rates for electricity..... as most unregulated criminal utility companies do every day in America. ...."Duke Energy" is another Zio-corporation that rakes in about 8 billion a year from squeezing every dime they could from customers with the help of the criminal "state government" employees that receive eternal never ending cash bribes! ....Electricity costs nothing to create and very little to maintain the electrical infrastructure.......so, I hope people can understand how much money "Duke Energy" is stealing from customers!

We received a phone call from Duke to let us know that they would be discontinuing the program that allows individuals to read their own meters and that customers have just 2 options: pay a monthly fee (> $17) to have a meter reader come out or to have a smart meter installed. It feels like coercion to get customers to accept the smart meter. It would be helpful to be able to 'crunch the numbers' to see whether it is worth it to pay to have someone come to read the meter. From reports I've heard and read, it sounds like having the smart meter increases the monthly bill and in some cases that might just be over $17 a month. And, on top of that, our local regulatory commission has also approved for Duke to raise the basic rates, too.

Ms. Jessica was amazing, professional, understanding, and very courteous as well as very helpful and knowledgeable. Thanks again Ms.Jessica 👍😇

Wish I could give them less than a 1 star. We accidently short paid our bill. The amount short paid was just 10% of the whole bill. When I got the notice by mail I immediately made an online payment through my bank. Payment was already showing pending and most likely was already in their account but they forced us to pay again by credit card and then charged us an extra $8 to pay it or they would cut our power that day. First time we have ever been late and it wasn't even for the full amount of the bill. Too bad they have a monopoly or we would switch our service.

My bill doubled in the span of 30 days! It seems you all charge people AT WILL for sevices they have expended. Why? Because you can and your customer service personnel are idiots! WHAT A RIP OFF!!! YOU PRESENT YOURSELF AS A COMPANY THAT CARES; THE ONLY THING YOU CARE ABOUT IS BOTTOM LINE AND THE BONUSES YOU GIVE YOURSELF AT THE EXPENSE OF THE CONSUMER!

Constantly trying to reopen an account that was CLOSED. I have spent countless hours dealing with every level of their customer service and they refuse to stop harrassing me by trying to reopen an account that was washed away in a hurricane, without my authorization in MY NAME. They even went as far as to charge my account information that was supposed to be no longer an option for them for a property I don't even live at. They have repeatedly told me this was taken care of only to continually attempt to use my information falsely to reopen the account. HORRIBLE COMPANY that is clearly incompetent.

Duke is horrible. Charged me $500.00 to turn the power on. Customer service people always have an attitude.

Duke power shut off power without prior notice for an “upgrade’ it was off for 6 hours. I was not able to get car out of garage, missed an appointment and unable to work from home without internet. Lost day of wages and inconvenienced. There are only 4 houses on my street and when I spoke with foreman, he said they do not have to give notice if less than 10 homes are affected except doorbell ring right before power is cut. This is unacceptable and bad policy. I spoke with 2 people at customer service and a supervisor that all did not care and offered no assistance or compensation, or even sympathy/empathy. If there was an alternative power company, I would be calling right now. This is the problem with monopolies, they simply could care less. Shame on you Duke Power… you should treat people better than this and you should make sure Every customer is alerted before you do something this drastic that could affect their business or life. Just glad no one on my street depended on oxygen or some other medical device or they would not have survived….