Duke EnergyReviews of duke-energy.com

I'll tell you what went wrong first of all dealing with Duke energy. They sent an app out a couple of years ago to all their customers to download so that they can monitor their usage and their bills so that they didn't get it surprised by high power bills after having a high amount show up on the app on my phone and contacting Duke Energy being hung up on being told Lies by the different clerks didn't answer the phone that don't really know their job and trying to lie to you about stuff they don't really don't understand I then find out that the information on the app is completely incorrect it's never going to be totally accurate from the get-go and they do not correct it when it says only app that they finally do correct the information they don't so there's really truly no way to monitor your usage with Duke Energy it's all a fake app I despise it it's not truly put out any true information and you can't get any information out of the customers or customer service when you call they are of no help to you whatsoever all they do is talk over you instead of listening to you and God give you two ears in one mouth so you learn to listen more than you talk they never learn that on top of that most of them don't even speak English so you can understand what they're saying to begin with I don't know how it is I get sent to another country to find out about a local Bill all the time and the people do not even understand how to speak English well enough to have a conversation with you yet they're representing our American companies Duke Energy I will never use again if I possibly can use anyone else

I have submitted light tickets that go unrepaired, I have filled out the survey's they send out, always with feedback that their trimming and storm prep is lacking, the quality of their installs looks like a 3rd world country, no asthetic thought process involved, and extremely rude and unresponsive customer support.

Have had a good experience and i have found that we would work with me when funds were tight so my experience has been good here in Durham at my Apartment complex..

What a joke. Power is always out because they refuse to upgrade the line. Wait…didn’t they get a bunch of government money a couple of years ago to do just that? Oh yeah, must have went into management's pockets. Power has been out this time for 8 hours and counting. They can’t tell me what’s wrong or an estimated repair time. So I drove my line one end to the other. Pretty obvious a fuse popped out. Talked to the duke field repair guy in his big truck. His response “I know the power is out but we can’t find the source causing it.” Uhhh you’ve been driving around for 8 hours and haven’t noticed this huge fuse dangling from the pole? He then says “I gotta get back to work” and storms off. Sadly, the is the American standard we now live by. If you see a public school teacher be sure to thank them…

The staggering level of incompetence at this company astounds. Twice now in one year they have disconnected power to the wrong apartment. After the last incident we were assured that the problem had been corrected and would not happen again. It did in fact happen again, and this time while we were out of the house for a few days, causing us to lose the entire contents of the fridge and freezer. Oh, and when I called for help with the problem, I even asked if it was possible that they'd disconnected the wrong apartment again, and was repeatedly shouted over that this was not the case. So in short: Competence: 0/10 Service: 0/10 Honesty: 1/10 (and only because the tech onsite admitted they'd disconnected the wrong apartment, again)

I've never had a bad experience with Duke Energy until we decided to put the electricity in my husband's name. My husband doesn't have much credit so we expected his deposit to be a bit high, but not $358 high. On his confirmation page the deposit was only suppose to be $170. He paid the deposit on the first bill but then another $179 was added on the second bill, which made our bill $440! He called and spoke to two agents who couldn't explain why the deposit was so high. But one agent did say the total deposit is $358, so there will probably be another charge of $179 on the 3rd bill. We decided to pay to avoid the late fees. I just wanted to share our experience with anyone who will be signing up with Duke Energy. It is not okay to be charged that much and it seems a bit unethical to charge that much and not be given an explanation for the high deposit.

Their customer service cares, each time I have had a question, their staff listened and found a solution, more companies need employees like those at Duke. There lineman some of the best trained hardworking people I've ever met.