Duke EnergyReviews of duke-energy.com

Same old song, wind blows,power goes.35 years and nothing has changed. Terrible service

PAID 6+ year old balance directly to Duke Energy and not to the collections Agency (which I should have gone to the agency and paid a cheaper price). Called 800-544-6900 on 6/23/25 & spoke to Silah (foreign - couldn't understand much of what he was saying), he advised there was an outstanding balance. Ok, no problem, I will pay it. 6/24/25 9:14am-I called 800-544-6900 & paid the balance by cc with Dineria (very helpful). After paying, I received a confirmation #...ok cool. Rep advised that once payment is made a confirmation email will be sent. 6/24/25 11:42am - called 800-544-6900...spoke to Pearla...she advised payment is pending. she advised that once payment has cleared my bank a confirmation email will be sent to the email address on file. Gave 2 emails, she confirmed both. again, ok cool. HERE'S WHER IT GOES LEFT!!! 6/27/25 9:33am - rep...Issa confirmed payment was made, paid and received at Duke Energy. I asked Issa for an email or letter stating payment made. I let her know I have not received the confirmation email. She was not able to help me. I asked to speak to her Supervisor. Supervisor Erica - said that she's not able to send anything stating paid. THIS IS WHERE I WENT OFF. After paying my $$ you can't send me nothing!! I asked to speak to Erica's boss... Boss Lady - Sharita (manager) - pretty much advised the same thing...I said, you're the manager you can't give me a letter or send me an email stating the balance is paid in full. A lot of exchange went back and forth. long story short...."no". I told her to put herself in my shoes. You paid YOUR MONEY and the company tells you they can't give you a receipt, email or letter stating "paid"? AT THIS POINT I'M PISSED...i just hung up. i CALLED BACK this time a different # 800-777-9898 & spoke to Francis(male) - he was very pleasant and tried his best to help me. He then transferred me to his supervisor Joanna - Joanna was nice enough to explain that their systems have been updated and due to the age of the account, she will have to forward to the accounting department to send a paid in full email/letter. She confirmed my email and let me know that I will receive something in 3 business days. Which is wayyyyyyy more than what Erica & Sharita offered. Sorry to say but I can tell that Daniria(which helped me and was pleasant), Erica & Sharita were african american. They had no sympathy & no other resolution no nothing. Now, I waiting on the 3 days to see what happens. TRUST ME I WILL FOLLOW UP!!

I’m willing to go out on a limb and assume all 5 star reviews are by people within the company. This company is terrible. In terms of price, promptness of service, service itself, communication, etc. ,this company is the worst I’ve dealt with by each standard. Avoid if you can because they are terrible. I’m currently without power right now under duke from a rain storm 24 hours ago now.

Poor customer service staffs, that will mislead you with information on work orders, and change up your request of information that you give them for help.

Worst power company I've ever had the misfortune of being stuck with due to monopolies. Power goes out every few days while the rates consistently climb under the guise of "better infrastructure". when I lived in the north during the frigid months of blizzards and iced power lines I had less power outages. The power just surged off for a moment, two days ago it did as well, a few days before that it did, tonight's outage was when the weather is 79⁰, no wind nor rain, perfect weather and they can't keep power consistent but they were prompt to raise my bill $50. If you are not locked into a monopoly area go elsewhere for a power company as duke only cares about your money. A side note that I personally feel is more then coincidence is that when duke inevitably had power outages the power would just immediately go off, then they rolled out their appliance insurance, just after that rolled out nearly all power outages via duke are several power surges then power outage. There's a reason they have under 2 star reviews everywhere, but they could care less, your locked into their monopoly and you pay or have no service, which is why monopolies used to be illegal. Avoid them if you can.

Dante came to my home to evaluate my home’s energy usage. My main concern was my duct work. A few of my friends and I have recently had our air conditioning units maintained. Each of us has had the ac technician suggest that our duct work should be replaced. My estimate was $7000 and others were $10000. Duke Energy offers the evaluation service free. Dante checked my duct work and told me it is fine. Many people have issues with Duke Energy but I feel people should read the good they do as well. I saved $7000 and will be cautious the next time my ac unit is maintained.

BEWARE I lived on the north side of Indianapolis and had Duke Energy in my home. I had no choice; it's the only utilities provider available. After living there for three years, my job transferred me and, so, I had to close my account. I paid the bill for my last month of service and thought that was it. A week later, Duke Energy sent me a bill for nearly eight times what I usually paid. They said because I terminated services, I had to pay for the remainder of the year - by the end of the current month. My monthly bills were around $140, and now I had three weeks to pay $870. Their representative, Alex, blamed the "system." For some people, this amount is pocket change; for me, it's impossible to get on short notice. If you're like me, think twice about residing at a property with Duke Energy as the utilities provider.

MUST READ………. beware of what may happen to you. This is an informative comment based on my experience and want people to know so they can make the best decision. After being with the A/C and heating plan with Duke Energy since 2021 and invested in the plan (not the only one I enrolled in at the time) thinking I had a piece of mind being that I live in Central Florida and it gets hot, the other day my A/C went out. They immediately denied the claim and after a struggle with a supervisor he approved a leak detection (Duke Energy cost of $260). After finding out that the leak was in the coil inside air handler the repair was immediately denied. Again, speaking to the supervisor with even a greater struggle I was told that I did not have a professional maintenance plan, and it was my neglect. Furthermore, he expressed that I did not have the right plan which when I enrolled at the time there was only one. He went on to say that they are a business, and they need to make money with no empathy or consideration to how long I have been with the protection plan. Ever feel like talking to an insurance company where they will do anything NOT to pay a claim and put the burden on you, well this is the same feeling. Duke Energy Monopolizes on A/C units under 10 years where they process a claim with the manufacturer pretending that the plan you enrolled in with them was beneficial. But if you’re A/C unit is over 10 years old THIS IS A SCAM, and I strongly do not recommend. Hope this helps you in understanding the DUKE ENERGY deception.