DRPower EquipmentReviews of drpower.com

Good fast service

Trying to order from this company and get teh part is like getting tangled up in a spider web. Our wood splitter is one month over warranty and the 3 parts it needs cost almost as much as the splitter. We will never buy from this company again and now are having to buy a new splitter in the middle of winter from someone else. The main reason I am writing this review, though, is that they have shared my personal information with other companies even though they said they would not. I am now getting junk mail from places like them for equipment that I have never heard from before. When I called customer service to tell them not to save or share my info, the customer service guy talked over me and was extremely rude. He said they could not (would not, is more like it) delete my information because I had ordered from them. Another "customer service"person on an email I sent said they had not shared my name with anyone. (Lie) The one part we ordered (bearing) took too long to get here and then we discovered the other 2 bad parts on our new splitter which cost almost as much as the splitter itself. What a bad experience.

the sale prices on what I bought was very good and all of the items are exactly what I was planning to buy. just bought some sooner due to sale price and free shiipping. goods arrived in a very timely manner and checked out perfect.

It was very easy to place my order, my equipment came within 2 weeks and it was exactly what I was hoping it would be. I called to add the extended warranty and the customer support staff was American and very helpful.

I ordered the machine on a Monday, and it arrived on Thursday the same week. I was able to get it set up and use it the same day. I was very impressed with the quality, and it is very easy to set up and operate. I was also surprised at the amount of leaves it takes in before the bag is full. Very happy with this purchase.

The technical support person Josh was amazing, we talked over my part’s issues. We exchanged photos of what was wrong. His above and beyond service was what all customers appreciate from any company. I don’t have my part yet, however I know if I have issues he will help me resolve.

Ordering online was simple, and pleasantly surprised to see the area for refurbished equipment.

After waiting over 2 months for the Pilot XTSP to arrive and with only 2 hours of use, it's broken. Quality control was bad to start with. Dead battery, holes in handle didn't line up, bolts too short. After I got it assembled with redrilling the holes and using longer bolts, I put it on a battery charger overnight and it would only start if it started right off the first or second push of the button. Any more and the battery was dead. Now after only the third time of use the right rear wheel is locking up. The machine will drive forward about 2 feet and then the wheel locks and drags on the grass. Update 11/02/2022 Customer service contacted me once two weeks ago and asked if I thought the machine had a bad wheel bearing. Here's what I wrote customer service two weeks ago. (As it is right now, the mower is unusable without tearing up the grass. The drive wheel on the left is working but after about 2 feet of travel the right wheel locks up and won’t turn. If I back up and try again it will work for 2 feet and then lock up again. Is the right side rear wheel supposed to be a drive wheel also? I don’t know if the front wheels are supposed to work in tandem because the left front wheel just sort of hangs there, sort of like an idler wheel, not really supporting the front corner. You don’t notice when you’re operating on grass, but on a hard surface the machine pulls hard to the left when engaged and only 3 wheels really make firm contact with the ground. One wheel, either the front left or right rear is slightly off the ground. All this after using it in my front yard one time. I have a 1/4 acre lot. The machine has probably 2 hours on it, maybe 8-10 bags filled.) ---------------------------------------------------------- As of today, 11/02/2022 I haven't received a battery, any answer to my questions, or any reply at all from them.