DRPower EquipmentReviews of drpower.com

Easy to navigate the website. Great, detailed pictures to help with which parts.

I bought a DR pro 2450 brush cutter last year. I put 5 hours on it and now the blade no longer works. The problems involved are already on a YouTube site, so many people have had trouble with the clutch and mounting. Don’t buy it

What went wrong this time? How about NOTHING ever goes right with DRPower Equipment. Pull 3 times and it starts right up?? NO, I've owned 2 DRPower machines. One was a walk behind brush mower someone gave us, it was EXTREEMLY difficult to start. We recently purchased a walk behind weed eater, used it one year, wintered it properly, and guess what, IT WON'T START!! NEVER AGAIN WILL WE WASTE $$ ON ANY DRPower Equipment.

When I needed to buy a part for my tow behind field and brush mower, I was connected to a very pleasant and helpful woman name Lynn. Lynn was helpful for verifying the part number that i needed and completing the order over the phone. I appreciate Lynn's dedication to providing customer service at a time when customer service seems like a lost concept

Fast and professionally handled, my only suggestion is the parts should be provided as single items and not complete unit as the flange assembly should be available as bearing and seal to replace in the flange assembly. The price for complete assembly is out rages..

I bought a DR Power Equipment SP26 mower in October 2022. I never used it until 5/8/2023. It cut great and mowed well at first. After only 1 hour of use the drive control cable broke off at the drive connection. I called customer support on Tuesday 5/9 and they said it would take a long time to get repaired at a service center even though the mower is under warranty. They suggested I repair it and they will send the cable at no cost. I reluctantly agreed (looks like it will be very difficult to replace) and Jerry said the part was on it's way. I called Friday 5/12 to get an update and the part has not even shipped yet!!! I paid almost $1000 for this mower (my mistake!) and I'm replacing the cable under warranty which is saving them money and they couldn't even ship it out right away?? Not the company they used to be before Generac took over.

I very recently purchased the "Premiere" trimmer from the website. I also purchased the quick change head, extra line and the Dura blades. When I purchased it, they also put a hold on the same amount,over $600, from my bank account. No where on the site does it say anything about this. Almost $1400 was "taken" from my account for a $700 purchase. While I may not be destitute, it is VERY inconvenient for that much to be placed on hold for over 5 days. It completely drained everything in that account. And I had a utility to try and post, of course it was denied. This should be in BIG,BOLD letters about the "hold" being put on the same amount. The site says NOTHING about it.When the trimmer arrived, the box was pretty beat up and of course the only thing that you have to do is put the wheels on, which of course the hardware to put them on got lost out of the box. So another call to them to get replacement hardware shipped, told it would take 7-11 days! And the quick change head is on back order. Nothing on the website or order form said anything about the quick change head being on back order and those things are not cheap. It's just been an all around frustrating experience with them. If I ever decide to purchase another DR anything, I'll get it at a brick and mortar store or not at all. Do yourself a favor, if you're going to buy one, try and find a brick and mortar store that carries them. You'll save yourself a LOT of frustration. They SHOULD be more transparent about issues than they are. I can't tell you how the machine itself works, we're now 10 days into it and still waiting on hardware to put the wheels on.

Great product, performs as advertised, well satisfied, will shop again, highly recommend, thank you.