DRPower EquipmentReviews of drpower.com

Have determined the Dr Power chipped may be the best option, BUT their online order process and web functionality is the most pathetic and useless online trash I've experienced in many years of internet commerce. Their system must be programmed by idiots. I am concerned the product may likewise be a piece of trash. Their web presence absolutely sucks. The system will not repond accurately after repeated attempts to order. And, if you actually succeed the math doesn't add up in your itemized order confirmation. AND, if you actually get the order placed, the account screen doesn't reflect the order you placed. This is Mickey Mouse and I am amazed they remain in business. Upon review, I see my experience and feedback is consistent. Dr Power should be ashamed and respond to constructive feedback which is obviously all over the web. My experience, thus far has been crap !!!

What terrible customer support. I was sold a used machine by a DR authorized dealer that needed a part to function properly. When I contacted DR for the part I learned that it was not made anymore but that I could buy a subtitute part for an exorbitant price. I could have bought a brand new machine for about the same combined price!

The ordering was easy through the website, shipping was fast and tracking was up to date and accuate. I wasnt paid or offered anything for this review.

I was never able to talk to a person via phone calls put on hold never was able to actually speak to a real person. Frustrated I finally just ordered the whole maintenance kit online even though I only wanted a belt and to verify its length.Order number E003739766

What a joke this company is, order something and it takes a month to get it. I will be canceling as I am sure the customer service is just as bad or worse

DR power equipment is worth every dim. I bought a reconditioned factory Field and Brush Mower XD 30. Mostly brand new. These are shipped freight, so you must plan a bit more and it is not as simple as dropping it at your doorstep. Support was helpful with making sure I was called early enough to get on site prior to the delivery.

I had a problem with it and they fixed that problem and now am very happy with This machine. I now wish to remove the negative feedback I gave them.

Purchased a Trimmer Pro. It came with missing parts. Upon reading others reviews, I see that this is an on going problem. But things have only gotten worse... If like me, a company name is REQUIRED on a shipping label, GOOD LUCK with that. About 50% of the time the name is there. Otherwise the shipment is delayed. I have added the company name as a separate line, added it as part of my name... it just doesn't matter. And the newest nightmare... their website is inconsistent. I changed my email address to include the PLUS symbol. No problem. I THOUGHT... It seems that when you go to login, the PLUS symbol is not allowed. Now, I am locked out of my account and that brings up part two... Customer Service has no access to an IT department that can actually do something. They need to fix the website so others do not have the same problem. Also, the IT department seems to be a call center with little or no resources. There is no ability to restore a working email address to my account. I was actually told by Customer Service "Sorry, there is nothing we can do". I have no access to my account and there is nothing that they can do... WOW!