DropReviews of drop.com

I had a positive experience with returning one of my order. Took a while but very professional. I do hope they restock some of their more popular items. The wait can be quite long.

The Drop team was incredibly helpful with the return process for a product that didn’t work out. They sent the return label without any questions. Due to my travel schedule, I couldn’t return the product immediately, and I appreciated their follow-up to ensure everything was okay on my end. Overall, great customer support from Drop.

Had an item missing from my order. Which, wasn’t great but I understand it happened. What was great though was that support was super quick to respond and address. Instantly relieved any kind of worry that I had. Would definitely recommend!

Ordered in stock key caps on July 18th and even now, on 07/26/2024 I'm STILL being given the "warehouse issues" excuse. GET IT TOGETHER DROP! I will not be buying from your company again - the amount of money you want and then you REFUSE to get your act together is INSANE - and no one is buying your warehouse issue excuse any longer - because it's a lie. My product has no definite ship date as of today.

I was hesitant to order from Drop since I'm based in Europe and I'd read a few comments over here about people who had a lot of issues when ordering from Europe. I thought I'd just write a review to give my experience, ordering from The Netherlands: everything went super smooth. Keyboard was sent within the indicated time, I was able to track the package the whole time and the custom clearance + delivery transition to the European countries went very well. My partner was thrilled with his Lord of the Rings keyboard. So it doesn't always go wrong!

They sent me the wrong item and I can't seem to write a review on their website for the item I received/was supposed to receive. I've heard of other stories where customers either got scammed or ghosted and didn't think it was this bad.

Dale Brown A very racist employee and unwillingness to help Will be uploading chat screenshots on yelp with the number

Site advertises a great return policy. However, I purchased an expensive item and found out the hard way they HAVE A NO RETURN POLICY. Most sales are final. Wish I had known that prior to ordering. On top of this, to add insult to injury, the item i purchased had a price drop shortly after i ordered it. Drop did not want to honor the new price. Never again. Also, for anyone living in Canada, only purchase from Drop if you enjoy the true pain that comes with insane duties and tarrifs. Drop enjoys splitting your order into multiple parts without notice in order to hit you wear it hurts the most for maximum duty fees. Theres a handling fee per package, and that's how all shipping companies work. Enjoy. Update: Thanks for your generic copy paste response. Just reaffirms why I'll never purchase from you again.