DropReviews of drop.com

The customer care I received was quick and courteous. I couldn't ask for more. Returns are truly a snap.

Customer support was very helpful, when I had a problem with a broken package, which led to a loss of content. RMA was very smooth and pleasant (I got the choice of keeping with a discount, replacement, or return with money back). Than kyou!

Great site with great deals! Customer support is also extremely quick to respond, kind, and answered my question! I definitely plan to shop here again!

No pude usar el código de descuento en mi primera compra, me gustó la variedades de auriculares, espero que haya mas variedades de amplificadores y cables

Bought a high-end speaker from Drop which was DOA upon arrival. While frustrating (trying to get it to work), once I contacted Drop support, they handled everything with professionalism and efficiency. Even though it didn't work out for me this time, I'd likely give them a second chance.

Great customer service and super quick response time over the weekend. Was able to discuss solutions and helped me get a return and a product check done. No complaints at all woth customer service I wish more companies had customer service like this.

They are slow. It takes forever for them to ship or to answer to email... Not even gonna talk about their 10$ program, that doesn't even work and their sales, GOD, if you can buy elsewhere, I recommend for you to do so. Edit: They replied and they issued the refund of the 10 USD, which I didnt get in the first order. They also issued me a refund of 30 USD for the item I purchased, as they gave it to sale a few days after I purchased it. If the money lands on my account, I will more than happily give this 5/5

The easy and nice contact with support made my experience great. The company did an awesome job with solving my problems while being nice and respectfull. The ability to have a conversation with people who know their work help not only with solving but also understanding the problem that you may have.