DOUGLAS K.
I placed my order on March 3
I placed my order on March 3, 2025. The money was removed from my bank account the same day. I received an email stating I would receive another email with my order detail.. As of March 7 I have yet to receive that email. After notifying them of my concerns I received an automated message back giving me a link so I could track my order. So obviously no human ever looked at my email, since I don’t have a tracking number or order details. Then they sent me an email stating good news due to their order volume they are behind. So at this point I have no idea when I can expect to receive my order information and if ever receive a tracking number. I guess since I didn’t add extra filters onto my original order they may process my order or not. I didn’t want to order additional filters until I had a chance to try this product out. Now I’m out my money and again no order confirmation or tracking number. I just spoke with my bank and was informed that if any other charges show up to dispute the charge and they will withhold payment until fully investigated. I offer this information since some on here have stated that additional charges for filters that were not ordered showed, again you need to dispute the charges with your bank.



