I bought the Drivse shower head and I was not very HAPPY with whole experience
I bought the Drivse shower head and first there were NO instructions on how to use the devise. Second I did not have a hand held shower, so there were no instructions on how to install the devise. Third there was no way to hook the devise to my existing shower. I went on the web site and found out that for another $50.00, I could buy a hose to connect the devise to my shower, but still no way to hang the the shower, no support. To put the shower handle to support the shower. On the web site they show you that you can buy the shower (DRIVSE) but they never mention or show any supporting hardware. This is a poor web design. On there web site at the bottom they have RETURN policy, but guess what it has NO PAGE connected to it.
Response from DrivseMar 28, 2026
Hi Walter,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the showerhead, including the missing instructions, installation difficulties, and lack of supporting hardware details on the website. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://shower.drivse.com/pages/contact-us
Regards,
DRIVSE support team
MM
Melissa McClung M.
I made an assumption the shower head…
I made an assumption the shower head would include the crap necessary to make it work (hose and adapter). Maybe it was my bad for that assumption, but the customer reviews I belatedly reviewed showed many other people also upset with this.
I can't tell you how it is because I am waiting for the hose and holder I had to order separately.
Response from DrivseMar 28, 2026
Hi Melissa,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the showerhead not including the hose and adapter, and the need to order the hose and holder separately. We understand how disappointing this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also find the hose & holder here 👉 http://drivse.com/products/shower-hose-holder
Regards,
DRIVSE support team
WR
Wayne R.
Never Again!
The shower heads do not fit my current pipe. I was offered by the company to receive the correct fittings for the shower head so I could use them. The fittings have not shown up nor have I received a response from the company. Also, they keep sending filters I can't use since I can't use the shower heads. This is the worst company I have ever dealt with. To return the items it will cost anywhere from $55 to $250 since they would be returned to Portugal. Do NOT order their products.
Response from DrivseMar 28, 2026
Hi Wayne,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the showerheads not fitting, the fittings not arriving, and the filters being sent when you cannot use them. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://shower.drivse.com/pages/contact-us
Regards,
DRIVSE support team
JE
Jerry
I have repeatedly tried to send back my…
I have repeatedly tried to send back my shower head and filters because the shower came to me damaged and ever time I go to your email you provided it gives some bogus response that email can’t be delivered because my message might contain a virus….I have sent thousands of emails and you have your programmed to reject emails so you don’t have to respond…I want to send this piece of shit shower head and filters back to you with a full refund….I already have sent a complaint to my credit card and I may take other action if you don’t send me a working site and address to take care of this matter!
Response from DrivseMar 28, 2026
Hi Jerry,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the damaged showerhead and filters, as well as the difficulties you’ve had trying to reach us by email. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://shower.drivse.com/pages/contact-us
Regards,
DRIVSE support team
RG
Richard G.
Cheap leaky product
For one, the time it takes to receive your product is terrible. 2nd, your hook up hose and holder are cheap pieces and leak. I donʻt think I will be ordering from you anytime soon. I donʻt like being answered in email by AI.
Response from DrivseMar 28, 2026
Hi Richard,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the delayed delivery and the leaking hose and holder. We understand how disappointing this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
RH
RH
horrible web site
with most good web sites you order what you want and your order is totaled at the end for review. this web site never totaled my order and had 5 different charges on my credit card. what should have been a $250 dollar charge became a $400 dollar charge. and I got a credit card fraud warning witch I ignored, next time I won't ignore it.
Response from DrivseMar 28, 2026
Hi RH,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the website not totaling your order correctly and the multiple charges on your credit card. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the charges, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
DA
Dave
I purchased an eye drops shower with…hose and holder
I purchased an eye drops shower with hose and holder, which I liked until the hose blew out. It shot water all over my entire bathroom. I contacted you to see about a replacement and never heard anything from you. I contacted you a second time asking how in the hell I could replace this hose and you offered to sell me one for $50, which is more than I paid for the entire shower system to start with a friend of mine who is an engineer and designs parts said he felt like that hose. It failed from a problem in production, but it certainly was not worth anywhere. They are $50 and suggested I contact you again. You had an advertisement which suggested I could buy a whole new showerhead that would solve this issue for $40.
The add site conveniently failed to mention that it did not come with the hose until after you had already charged my card for the showerhead cost, which you then said does not come with a hose! That ad was divisive, misleading, and considered by me to be fraudulent! There was no information anywhere to suggest that the showerhead is useless without the hose which you were not offering in the purchase price! I emailed you stating I did not want another showerhead, especially without a hose. All I wanted was a damn hose and would pay you the $39 if you just sent the damn hose so my shower would function again and kept the showerhead. I also told you I would contest your charge if you sent me another showerhead with no hose. But that is what you did you completely ignored my request for a hose only, and I have emailed you since explaining this again and heard nothing. An online search showed me that multiple people have had what I consider serious customer service problems when trying to deal with your company. I would not recommend you to anyone based on the service I have received myself, or should I say lack of service. you’re trying to extract around $75 for a cheap plastic showerhead and hose which blows up and fails in less than one year. I don’t think anyone will consider that normal or acceptable and since you failed to contact me at all, I am calling my bank to file a complaint against you and your charge for another showerhead that cannot be used. I would much rather resolve this with you in person. If you will simply call me at 801 244-1968. I am very impressed with your elaborate, convoluted impossible logistics in reaching customer service or anyone who can actually help me solve a Customer Service issue, but certainly not in a positive way. I am still open to resolving this. I would like very much to do so, but not by someone who is priced gouging me every time I turn around for a for an inferior product. If you do try to call me and it does not ring through please leave me a clear message and a phone number of which I may return your call and you will hear from me. My phone filters spam and if you did not leave a message, it will be as that you never called. Thank you very much.
Response from DrivseMar 28, 2026
Hi Dave,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the hose failure, the misleading product information, and the difficulties reaching our customer service. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also find the hose & holder here 👉 http://drivse.com/products/shower-hose-holder
Regards,
DRIVSE support team
TB
Terry B.
It does not fix my shower
It does not fix my shower
Response from DrivseMar 28, 2026
Hi Terry,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the showerhead not resolving your shower issue. We understand how disappointing this must be, and this is not the experience we want for our customers. Please know we’re committed to helping you find a proper solution and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
