Crystal W.
Horrible
Horrible, the ion drop water pressure comes very heavy and the ion drop doesn’t stay secure, in the holder I spent all that money and I don’t use it, had to buy another shower head, don’t believe the hype, I reached out about a refund because it was very pricey for all the pieces , I still have yet to get a response!!
Response from DrivseApr 1, 2026
Dear Crystal, Thank you for reaching out. We sincerely apologize for the frustration caused by the ion showerhead’s heavy water pressure, the difficulty with the holder not securing properly, and the lack of response to your refund request. We understand how disappointing it is to invest in a product that does not meet expectations and to feel ignored when seeking resolution, and we want to assure you that our team is fully committed to addressing this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team