Have not received the product. The ions sprayer. I want a refund since no one responded to my response.
Response from DrivseApr 1, 2026
Dear Carol,
Thank you for reaching out. We sincerely apologize for the frustration of not receiving your ions sprayer order and for the lack of response to your previous messages. We understand how disappointing it is to wait for a product that never arrives and to feel ignored when requesting a refund, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
CC
claude C.
Bad review
You sent me the shower without the hose and the connection ..... so I can't rate it, since I can't try it yet.
Response from DrivseApr 1, 2026
Dear Claude,
Thank you for reaching out. We sincerely apologize for the frustration of receiving only the showerhead without the hose and connection, leaving you unable to install or try the product. We understand how disappointing and inconvenient this has been, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
SE
Sephali
The showerheads leak and the service to…
The showerheads leak and the service to get answers for auto subscriptions and returns in place is less than effective or efficient. The customer care from the time the order was placed to get any clarity on follow up has been via email only and most of is automated...not even talking to an actual person.
Response from DrivseApr 1, 2026
Dear Sephali,
Thank you for reaching out. We sincerely apologize for the frustration caused by the leaking showerheads, the difficulties you experienced with auto subscriptions and returns, and the lack of effective customer service support. We understand how disappointing it is to feel that your concerns are met only with automated responses instead of real assistance, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
NC
Neil C.
Buyer Beware! Drivse is dishonest.
Please, buyer beware! My experience with Drivse has not been a good one.
The showerhead is okay, I wouldn't consider it exceptional or life-changing, but a decent showerhead, although nothing really exceptional.
The problem with Drivse is that it is really a scheme/scam to get you enrolled in an auto-ship (auto-debit) program for really overpriced filters. The filters that you will be receiving each month, will be billed @ $39.99 each. These (identical) filters are sold on Amazon and in Walmart for under $1.00 each.
Once I received my first replacement filter and saw the outrageous pricing for the item, I cancelled my ongoing subscription with Drivse.
Despite what they promise, the customer service is very poor, it is extremely difficult to reach someone by telephone and once that occurs, the results are less than satisfactory. Just the opposite of what is promised on the website.
After the cancellation of my subscription, Drivse proceeded to auto-deduct from my checking account ($39.99/month) for two additional months. Regretfully, I had to get my bank involved, cancel my current debit card and open a new one, that they couldn't get access to.
It should have never come to that. Drivse is not an honorable or honest company. I would encourage you to think twice before purchasing.
Neil Carlberg, Colorado
Response from DrivseApr 1, 2026
Dear Neil,
Thank you for reaching out. We sincerely apologize for the frustration caused by unexpected auto-ship charges, the overpriced filters, and the difficulty you experienced in trying to cancel your subscription and reach our customer service team. We understand how upsetting it is to feel misled and to have to involve your bank to stop unauthorized deductions, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
JW
John W.
Unwanted filter subscription
I cannot comment on the performance of your product
as I have been unable to use it, My partner, an interior designer does no like the look of the shower head. Upon seeing it she immediately disapproved. I waited to long to return the unit so I cannot honestly rate it.
My issue is that you have continued to treat my order as a "subscription" and sent me numerous filters, dispite my writing you to complain and cancel. I know that this is your doing as I Never Buy a Subscription without first having tried a product. Please stop this
unwanted supply and overbilling immediately and refund me for the extra filters. I am happy to return the
filters if you give me an address, which you seem to hide.
Sincerely,
R John Worthington
808 214~7482
Response from DrivseApr 1, 2026
Dear John,
Thank you for reaching out. We sincerely apologize for the frustration caused by the unwanted filter subscription, the repeated overbilling despite your cancellation requests, and the difficulty you experienced in trying to obtain a return address. We understand how upsetting it is to feel trapped in a subscription you never agreed to, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
RH
ROBERT H.
Missing one major part.
I received the shower head along with the extra filters. However the the fixture that attached , the water line was not with my order. I can't test it without this part. I ordered one of those, will it come separately ?
Response from DrivseApr 1, 2026
Dear Robert,
Thank you for reaching out. We sincerely apologize for the frustration of receiving the showerhead and extra filters without the essential fixture needed to connect it to your water line. We understand how disappointing it is to be unable to test or use the product without this part, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. If the fixture was ordered separately, we will review your case to confirm whether it is being shipped on its own.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
DJ
Deb J.
I ordered the showerhead which I never…
I ordered the showerhead which I never received and they did refund my money.
They then decided to send me filters for what I don’t know, seeing as I don’t have the shower head nor do I want it! When I told them that I didn’t want or need the filters, they insisted they had already shipped them. I never received them, and when I asked for a refund, I was told that I should have gone to my post office to pick them up and because I didn’t I was entitled to a refund because it was returned to the their shipping plant and not the correct place!! These people are despicable and have no business conducting any kind of business if they don’t know how to treat customers! Do not order from them!
Update: after multiple emails and my comments about trying to keep such a large amount of money from a senior citizen, they did refund my however I do stand by my above review and it should have taken so many emails and months of arguing with them to get my refund!
Response from DrivseApr 1, 2026
Dear Deb,
Thank you for reaching out. We sincerely apologize for the frustration caused by not receiving your showerhead order, the unwanted filters that were sent, and the difficulty you experienced in trying to obtain a refund. We understand how upsetting it is to feel ignored and to have to go through multiple emails and months of effort before receiving resolution, and we want to assure you that our team is fully committed to handling this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
GR
Granvil
Horrible experience
I still don't have it. I ordered it on Jan 17th. Maybe the wrong shipping company. Tracking is terrible. Totally disgusted
Response from DrivseApr 1, 2026
Dear Granvil,
Thank you for reaching out. We sincerely apologize for the frustration of not receiving your showerhead order since January 17th, the poor tracking updates, and the possible shipping issues that have left you waiting. We understand how disappointing and discouraging this experience has been, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
