Waiting for product…navigating order forms and upselling was a little unsettling…wait to see how it performs
Response from DrivseMay 24, 2026
Thank you for your honest feedback, Morrie. We completely understand how the ordering process may have felt overwhelming, and we truly appreciate you sharing your experience with us.
We’re always working to improve our checkout experience and make things clearer and smoother for our customers. We’re excited for your order to arrive and hope the product itself gives you a great experience once you’ve had the chance to try it.
If you need any help at all along the way, our support team is always here for you.
JL
JLK
Their C.S
Their C.S. was wonderful! On a Saturday, they responded to my problem within minutes. I’ve never experienced a response from any companies that quickly before. Most times I wait days or no response at all.
I followed the introductions they gave me and it works perfectly again.
Thank you for your quick response and instructions. I love my shower head and would highly recommend it.
Response from DrivseMay 24, 2026
Hi JLK,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re truly happy we could help resolve the issue quickly and get everything working properly again. It means a lot to hear that you’re loving your shower head and that our team was able to assist you when you needed help.
Your recommendation and support genuinely mean a lot to us.
Thank you again for choosing Drivse, and please feel free to reach out anytime if you ever need assistance in the future.
Warm regards,
Elle
Drivse Support Team
AL
Andy L.
I like the showerhead
I like the showerhead, the spray is good. Had it for about a month and can’t say I notice any difference. Got a call from my bank asking about a transaction where they were trying to take money for filters. Need to figure out how to stop that.
Update: their support team reached out to me shortly after my review and cancelled my filter subscription right away.
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re glad to hear you’re enjoying the showerhead 🚿✨ It’s great that our support team was able to quickly assist with your subscription concerns 🙌 Your feedback means a lot and helps us continue improving.
CJ
cjm
The offers made after my purchase…
The offers made after my purchase eventually made the browser crash so I just had to close it. One screen is fine but 6 is excessive. Thankfully the order went through. I will hesitate before ordering from this site again.
Response from DrivseMay 24, 2026
Hi cjm,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chris
Drivse Support Team
IO
Isioma O.
Please avoid this company and product…
Please avoid this company and product at all times. I made an order around Christmas last year and by February, this year, it hasn't been delivered. I reached out to them only for them to tell me that they didn't have an apartment number so they didn't deliver. Basically, if I didn't reach out, I wouldn't have heard anything. Then, they give me some bullshit about no refunds and I have to pay almost 50 dollars for sending it again.
Please avoid!
Response from DrivseMay 23, 2026
Hi Isioma,
My name is Northon. I'm the Head of Customer Support at Drivse, and I personally review cases like yours to make sure they receive proper attention.
I read your review regarding order #DS42061764, and I completely understand why you’re upset. Waiting that long for an order, then finding out the delivery could not be completed because the apartment number was missing, would be incredibly frustrating, especially when you expected clearer communication from us throughout the process.
Here’s what I’d like to do to make this right:
We will process a full refund for your order today, and you will not need to return anything or pay any additional fees.
That’s it. No back and forth and no extra steps required from you.
We’re a small team, and while we do our best every day, we know we did not provide the experience you deserved here. I’d rather leave you feeling heard and taken care of than continue a frustrating situation.
If, after this, you feel the matter was handled fairly, we’d truly appreciate you considering an update to your Trustpilot review, but only if it genuinely reflects how you feel after this resolution.
You’re also welcome to reply directly to me anytime at [email protected]
Thank you again for giving us the opportunity to make this right.
Warm regards,
Northon
Head of Customer Support, Drivse
LB
Larry B.
Your shower head does everything that…
Your shower head does everything that you advertise. Very impressed.
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re delighted to know the showerhead met your expectations 🚿✨ Your kind words mean a lot and inspire us to keep delivering quality 🙌
KN
Kayla N.
The water pressure is strong but still…
The water pressure is strong but still controlled. It rinses shampoo out faster than my old one which I didn’t realize I needed. My hair also feels smoother when it dries. Nothing dramatic but definitely noticeable.
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re glad the showerhead provides strong yet controlled pressure, making rinsing easier and leaving your hair feeling smoother 🚿✨ Your thoughtful feedback means a lot 🙌
RK
Rob Klaes J.
I have been using the Ion drops for 3…
I have been using the Ion drops for 3 months and I absolutely love it. My skin doesn't itch anymore and my hair is softer. I haven't had any issues with my shower head. I will be honest my dad works for Culligan water systems installing reverse osmosis systems and water softener systems. He said through research and the 35 years installing that the filters don't need to be changed every thirty days. But once every 2-3 months as long as the water is still flowing and not causing itching again.
Response from DrivseMay 23, 2026
💙✨ Thank you for sharing your experience 🚿🌸 It’s wonderful to hear how much softer your hair feels and that your skin is more comfortable. Filter replacement timing can vary depending on water quality and usage, so your dad’s insight is very helpful 🙌 Regular changes every 2–3 months are a good guideline to keep the water fresh and effective.
