DrivseReviews of drivse.com

Response from DrivseMay 26, 2026

Hi Charlene​, My name is Northon,  I'm the Head of Customer Support at Drivse, and I personally look after reviews like yours to make sure they don't fall through the cracks. I read your review about order #DS65881264, and I completely understand the frustration. I understand that you are requesting for order cancellation, however the order got finalised and processed.  Here's what I'd like to do to make this right: • A refund on your recent order, no questions asked,  I'll get that processed today. • You're welcome to keep the product as well. That's it. No hoops, no back and forth. We're a small team, and we take every experience seriously, including the ones that didn't go the way we hoped. I'd rather earn back your trust than leave you with a bad taste about us. If, after this, you feel the outcome was handled well, I'd genuinely appreciate it if you'd consider updating your Trustpilot review,  but only if it reflects how you truly feel. You can reply here or reach me directly at [email protected] (mailto:[email protected]). Thanks for giving us the chance to make it right. Northon Head of Customer Support, Drivse

Response from DrivseMay 26, 2026

Hi Carol, Thank you so much for sharing your experience with us! We’re really happy to hear that you’re loving your shower head and noticing improvements with your hair and skin feeling softer and less dry. That’s exactly the kind of experience we hope to create for our customers. We truly appreciate your support and kind words. Feedback like yours means so much to our small team and helps other customers feel confident trying Drivse as well. Thank you again for being part of the Drivse family!

Response from DrivseMay 26, 2026

Thank you for sharing 🌸💧 We’re delighted to hear the spray feels refreshing and leaves your skin smooth and clean 🚿✨ Your kind feedback truly inspires us 🙌

Response from DrivseMay 26, 2026

Hi Brandon​, Thank you for sending the video — it was very helpful.  From what we can see, the leak appears to be coming from the hose connector not being fully sealed to the shower handle. This can often be resolved with a few quick steps: • Check the washer/seal: Ensure the rubber washer inside the connector is seated properly and not damaged or misaligned.      • Re‑attach carefully: Disconnect the hose, then reconnect it to the shower handle, tightening securely by hand. Avoid over‑tightening, which can cause cracks.      • Inspect the threads: Make sure the threads on both the hose and handle are clean and not cross‑threaded.      • Test with water flow: After re‑attaching, run water to confirm if the connection holds without leaking.      If the leak continues after these steps, please let us know and send another short video so we can advise further. As always, feel free to also respond to this email should you have any more questions. Thank you! Best regards, Sab Drivse Support Team

Response from DrivseMay 26, 2026

Thank you for your feedback. We’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible. We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.

Response from DrivseMay 26, 2026

Thank you for your feedback. We’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible. We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.

Response from DrivseMay 26, 2026

Hi Cuc, Thank you so much for your honest feedback and for sharing your experience with us. We’re really happy to hear you’re enjoying the shower head itself. You also make a very fair point regarding filter information. The lifespan of the filters can vary depending on the quality and hardness of the water in each home, but on average many customers replace them every 1 to 3 months for the best performance and filtration results. We also understand your concern about replacement costs and appreciate you pointing out that you would have liked more upfront information about this before purchasing. Feedback like yours genuinely helps us improve both our product communication and customer experience moving forward. Thank you again for your support and for taking the time to leave your review.

Response from DrivseMay 26, 2026

Hello Jamie, Thank you for reaching out to Drivse! My name is Leonyvi, and I’m here to assist you. We’re sorry to hear about the issue with the leaking hose and understand how frustrating this must be for you. After reviewing our records, we’re currently unable to locate any purchase associated with your inquiry. To help us investigate this further and provide you with the appropriate assistance, could you kindly share either your order number or the email address used during checkout? You may also contact us directly at [email protected] for further assistance. Once we receive the information, we’ll be more than happy to look into the matter and assist you accordingly. We look forward to hearing from you soon. Warm regards, Leonyvi Drivse Support Team