CS was so kind to me when we were resolving my address issue. I messaged with 3 or 4 service techs, and they were all so kind.
I finally realized what I can do in the future to prevent shipping delays. I am deeply grateful for their patience and kindness.
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re truly glad our customer service team was able to assist with patience and kindness while resolving your address issue 🚿✨ Your thoughtful feedback means a lot and helps us continue providing supportive care 🙌
SH
Shamsh
Drivse Experience
Looking forward to receiving the product to be sure every thing is as advertised.
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re glad to know you’re looking forward to receiving your product 🚿✨ Your feedback means a lot, and we hope it brings you a refreshing experience once it arrives 🙌
AH
ANDREW H.
Great experience very happy
Great experience very happy
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re delighted to know you had a great experience 🚿✨ Your kind feedback truly means a lot and inspires us to keep providing the best service 🙌
MB
Micheline B.
Very disappointed with this company and…
Very disappointed with this company and the quality of their products. My shower head cracked after only a few months of normal use, and despite this obvious defect, they refuse to replace it.
On top of that, when I placed my order, I ordered only 3 replacement filters, but they sent and charged me for 6 expensive filters instead. Now I’m stuck with extra filters that I paid for, but can no longer even use because the shower head is defective.
The customer service has been extremely disappointing and unhelpful. I expected much better support and product quality for the price paid. I would not recommend this company based on my experience.
May 26 after they answered here
They tell us to contact them but they block my email address !!!! Wrote after they answered here !!
Response from DrivseMay 26, 2026
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
AC
Adley C.
I have pretty sensitive skin so strong…
I have pretty sensitive skin so strong water pressure usually annoys me. Somehow this feels powerful but still comfortable which surprised me. I can even rinse my face under it without flinching. That almost never happens for me.
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re so glad the shower feels both powerful and gentle, making it comfortable even for sensitive skin 🚿✨ Your feedback means a lot and inspires us 🙌
LP
Lucy P.
Total SCAM with FALSE marketing advertisement
Total scam artists with false, deceitful advertising marketing that Drivse should be having a lawsuit for. 1st, they advertise $19.99/each when you order 3 ionDrop2.0. At the very end once you put your credit card in already, they tell you you must purchase the hose/install kit for each shower head at more then double the price. 2nd, the advertising marketing is totally deceitful and false, again. As the marketing advertisement shows bad original Ion Drop, and new Ion Drop 2.0 with many improvements. Although they end up shipping you the old Ion Drop. 3rd, once you address it, they refuse to own up to the truth, deny, and try to make you a dummy that it's your fault. They to not take any ownership responsibility for the false marketing advertisement, and for SCAMMING you. They want me to pay for shipping back what i DIDN'T order, and they refuse my 4th escalation requests as they just continue to repeat the same garbage. I have provided them with most fair resolution even though they lie, deceive and scam people. I provided the 3 following options: 1 - pay for me shipping the product back; 2 - ship my the official marketing advertised Ion Drop2.0 with appropriate kits; or just give me full refund without return. Nothing is being owned up and NO responsibility is taken for the scamming deceit, as well as refuse to escalate.
Response from DrivseMay 26, 2026
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
DH
David H.
Stop using cheap plastic to make these…
Stop using cheap plastic to make these shower heads . They keep cracking and leaking , if this one breaks it will be the last one I ever buy from you .
Response from DrivseMay 26, 2026
Thanks for sharing your thoughts! 😊 We’re always looking to improve and would love to make things right. Feel free to reach out to us here: https://drivse.com/pages/contact-us. ✨
MM
MICHAEL M.
Great
Great ion̈ 1 hopefully 2 better
Response from DrivseMay 26, 2026
Thank you for sharing 🌸💧 We’re glad to know you’re enjoying the Ion shower 🚿✨ Your feedback means a lot, and we hope the next upgrade brings you even more comfort 🙌