Drivo Rent A CarReviews of drivo.com

Drivo in Brighton Beach is my go-to. The staff is friendly, the process is fast, and every car I’ve rented has been spotless. It honestly feels more like visiting relatives than a rental counter. BRK-16632

Do not use this company. They have many hidden fees. I thought I was getting a deal and ended up paying double. They lie. When I called their service department, no help whatsoever. Do not sign without carefully reading your contract. I am 67 and have rented cars my entire career. This is the worst car rental company I have ever encountered. I would never use them again which means none of the companies they manage - Fox, Dollar, Ace. They must be bribing people to rate them positively.

So nice 😊 Great car Everyone smile So friendly 5 min u car ready Drop off easy Thanks 😊

Liked the shuttle service ,my auto rental,the price ... Disliked the change since I last rented from them a few months back ..I now had to upload my insurance details to Axle which took me 20 mins

Zarruh and tahmid was great

I have been renting cars with Drivo / Fox rental cars since 2020. I don't expect special treatment, but as a loyal and pleasant customer, I have never damaged the vehicle or had an issue. They would show me a little respect, but this place is not even a credit with the Better Business Bureau. It's an LLC, and they're allowed to take your money, and the minute you have anything to say that disagrees with what their rules are they will band you from renting cars I have spent The last 5 years with this company, and I'm ashamed to say it maybe $60,000 or more, and you would think that they would give a little bit more respect. They banned me for speaking up for myself. I had an issue with one of their employees, he is passive-aggressive. he says comments like "you people." he is very racist, and I'm not going to stand for being targeted or abused verbally when I'm spending money. After I booked my second reservation in a row for the month of May, when I came to pick up my rental car, I was told I was banned after dropping my previous rental off and walking across the street to their new pick-up location. FYI, I have been renting cars with Drivo/Fox Rental Cars since 2020. While I don’t expect special treatment, I believe that as a loyal and respectful customer, I deserve a certain level of respect. I have never damaged a vehicle or had any issues during my time with them. Unfortunately, I’ve found that the company does not hold a good standing with the Better Business Bureau and operates as an LLC. This allows them to take your money, but if you voice any concerns that contradict their rules, they will ban you from renting cars. Over the past five years, I have spent approximately $60,000 with this company, and it’s disheartening to feel that they do not appreciate my loyalty. I was banned for speaking up for myself after experiencing an issue with one of their employees, who exhibited passive-aggressive behavior and made comments such as "you people." This is blatantly racist, and I refuse to tolerate being targeted or verbally abused while spending my money. After booking my second rental for the month of May, I arrived to pick up my car only to be informed that I was banned. This was right after dropping off my previous rental and walking across the street to their new pick-up location. It’s worth noting that the same employee who requested my ban had previously helped me book a new rental, fully aware that I would lose my money. I was there previously, and the same service person who requested me to be banned helped me book a new rental, knowing I would lose my money. The manager, R, told me to contact the corporate office to resolve this. I have spoken to several people at their so-called corporate office and have been informed they will look into the matter and get back to me. It's been two weeks now. I will update my outcome and load images of my consecutive rental agreements from 2020 to 2025 as proof.

Avoid this car rental service. They charged late fees even though the car was returned on time. There’s no EZPass provided, and the shuttle service is extremely poor. You’re better off choosing a standard airport rental company.

I was there 3 hours fixing my insurance because of there glitch. lost that day trying to fix that or pay an extra 300.00 bill .. I won’t be using them ever again.