Drivo Rent A CarReviews of drivo.com

My experience at 3221 Coney Ave The whole staff are very friendly and helpful.

The worst! The only rental car company that would not accept Canadian insurance and forced me to take out their insurance! A total scam and I will never rent from this company again!

Unexpected $100 Charge for Unrequested Upgrade I recently rented a car from Drivo Rent-A-Car at the Newark location (Reservation EWR-149864), and unfortunately, my experience was disappointing. When I arrived to pick up my reserved vehicle, I was informed that the car I booked was not available. The staff offered me an "upgrade" because there were no other options — and clearly stated there would be no additional charge. However, upon returning the vehicle, I was shocked to see a $100 charge listed as an “Upgrade Rental Vehicle” on my invoice. I never requested an upgrade, and it was provided due to their lack of inventory. This charge feels unfair and misleading, especially after being reassured by the representative that I wouldn’t be charged extra. I’ve contacted the company to dispute this charge, and I hope they make it right. But based on this experience, I would advise others to double-check their invoice carefully and confirm all terms in writing before accepting any changes at pickup

Well I am really happy with the results and service, great coustomer service and very friendly people, but I go hit with the toll rate i didn’t about that well, so I will call a find out about that,,,,,,, other than that is was a great experience and good service, nice car and other things they didn’t had a military discount, so I with that they do because we earn that privileges, hope next time they do… thank guys👌

Drivo customer service is the WORST!!!! PLEASE I BEG YOU ALL DON'T RENT FROM THEM!!!!! It was the worst experience in my 42 years of travel. They lie and are very deceitful about the insurance coverage. They let me rent a vehicle that didn't have the right kind of license plate and wanted me to return it at 915pm when I was 2 1/2 hours away. The agent charged and held 600.00 on my credit card when they were supposed to only hold 200.00. Good thing I had other credit cards. They degraded Booking.com which I have related to them. Again, I beg you DON'T USE THEM, YOU WILL REGRET IT!!!!!

I recently rented a car from Drivo and had a smooth, hassle-free experience. The booking process was quick and easy, the car was clean and in great condition, and the staff was friendly and efficient. Pick-up and drop-off were both fast, and there were no surprise charges. Would definitely rent from them again! RA # EWR-149267

When I checked in for the car. The representative stated that I got a compact car. And I said that’s all I needed. He said he will talk to the corporate office to get me a discount where the price would stay the same for an upgrade. He told me the total is $395. I then asked him is that how much it is to go to Canada so expensive? He smiled and said yes. I didn’t question it. Until I got home, it seems odd that it will cost so much to enter Canada. I started looking into it, and I called customer service. They told me that I got an upgraded car for an additional fee. He said that the office advised me and I told him no. While I was signing the paperwork with the representative. I couldn’t see the breakdown Because the keypad only let you put your initial. I question what am I signing for that I can’t see? He tells me, I couldn’t see it. All he said I’m paying $395 total. Spoke Customer service over the phone regarding a print out with the breakdown of the charges. But he said I wouldn’t have it until I return the car. I asked to have a refund for the extra charges he then stated that there are cameras and they will investigate and called me back within 3 days. I have not heard from them. When I dropped off the car I spoke to the supervisor who then contacted the corporate office who then said they will contact me within 24 hours and that camera review takes 7 days. Its now day 8th and I have not heard from anyone. The representative at the pickup spoke so softly that I couldn’t hear him well. I think it was purposely done to get me to pay extra. This is my 3 time renting and didn’t experience this before.

Customer JFK-149969 Drivo Rent A Car receives 5 stars for the exceptional customer service that comes from the cooperate office. I would like to personally thank Carter L. for going above and beyond my need. I had a situation and I wrote to customer care and thankfully I was blessed with Carter L., who not only took care of the situation but was empathetic to it as well. Thank you for your kind heart and for knowing a mother’s grief. May the Lord always bless you and keep you and give you peace. You are amazing. I hope others learn from you. Thank you again. JfK-149969 Have an amazing day! 🤗