Drivo Rent A CarReviews of drivo.com

I had a reservation with Drivo, EWR-174920, I was very happy with the vehicle's status. It was new and clean, and I was very happy with the customer service. I had one issue with them that I asked them a few times before the rental date if I'll need to pay any more money when I arrive to the desk for insurance etc since I have Credit card collision insurance, and they told me a few times that I won't need to pay anything more at the desk and no insurance is needed. When I arrived at the desk 22/07/2026, I was told that I MUST have liability insurance and if not I can have the vehicle, and they made me pay almost DOUBLE the amount I was quoted. Being that I was at an airport and didnt have different options I paid for it, but I was very disappointed... So if you're thinking of making a reservation with drivo I do recommend it, just make sure you have private full lability beforehand.

Plus - Very good customer service, free cancellations Minus - Double the amount for Coverages especially for Complete coverage and no upfront visibility. So even though you think you can save some bucks it will be increased if you take their coverages. Scope for Improvements - Tidiness of car before handover, tire pressure checks, more recent cars and trims with added safety features like blind spot monitors. Overall - I am rating a 3 ⭐

JFK-153723 price for extending was really expensive

ACE Rental Agency (a.k.a. Drivo) – Newark Liberty International Airport I booked a minivan through my credit-card travel portal (powered by Booking.com). Unfortunately, the ground-transportation instructions in the confirmation email were flat-out wrong. The Pickup Ordeal * Misdirected location – The email told us to “wait at Passenger Pickup Zone 8 outside Terminal A.” After an extended wait with no shuttle in sight, I called ACE. Only then did I learn the shuttle is on-demand and actually departs from the P4 AirTrain station, not Zone 8. * Extra hassle – We had to haul our luggage across the skybridge to the rental-car center, down a long corridor, then ride the AirTrain to P4, costing us nearly an hour before we ever reached the counter. Tip: Call ACE/Drivo as soon as you land and head straight to P4. At the Rental Facility * Staff: Friendly and accommodating once we arrived. * Facility: An aging, cramped building with no restroom; the waiting “lounge” is a tent tacked onto the side, offering little relief from summer heat. * Vehicle readiness: Our minivan had just been returned and needed a quick wash, so we waited another hour. The van itself (a Chrysler Pacifica with 53 k miles) was mechanically sound but made the occasional odd noise. Return Process Smooth and uneventful. Shuttle back to the terminal arrived promptly. Bottom Line * Pros: Competitive pricing, helpful counter staff, straightforward return. * Cons: Incorrect pickup instructions, no proactive communication, sub-par facility, extra wait for vehicle. Would I rent from ACE/Drivo again? Maybe. If their rate is significantly lower than the majors, I’ll brave the shuttle logistics. But if prices are close, I’d pay a bit more for the convenience of walking straight across the skybridge to a mainstream agency.

Didn’t like their customer service, they could be a bit more attentive to listening instead of trying to make a sale. Ended up being double billed for insurance. Enjoyed the vehicle and Shuttle service was great.

Liked the shuttle service ,my auto rental,the price ... Disliked the change since I last rented from them a few months back ..I now had to upload my insurance details to Axle which took me 20 mins

I have been renting cars with Drivo / Fox rental cars since 2020. I don't expect special treatment, but as a loyal and pleasant customer, I have never damaged the vehicle or had an issue. They would show me a little respect, but this place is not even a credit with the Better Business Bureau. It's an LLC, and they're allowed to take your money, and the minute you have anything to say that disagrees with what their rules are they will band you from renting cars I have spent The last 5 years with this company, and I'm ashamed to say it maybe $60,000 or more, and you would think that they would give a little bit more respect. They banned me for speaking up for myself. I had an issue with one of their employees, he is passive-aggressive. he says comments like "you people." he is very racist, and I'm not going to stand for being targeted or abused verbally when I'm spending money. After I booked my second reservation in a row for the month of May, when I came to pick up my rental car, I was told I was banned after dropping my previous rental off and walking across the street to their new pick-up location. FYI, I have been renting cars with Drivo/Fox Rental Cars since 2020. While I don’t expect special treatment, I believe that as a loyal and respectful customer, I deserve a certain level of respect. I have never damaged a vehicle or had any issues during my time with them. Unfortunately, I’ve found that the company does not hold a good standing with the Better Business Bureau and operates as an LLC. This allows them to take your money, but if you voice any concerns that contradict their rules, they will ban you from renting cars. Over the past five years, I have spent approximately $60,000 with this company, and it’s disheartening to feel that they do not appreciate my loyalty. I was banned for speaking up for myself after experiencing an issue with one of their employees, who exhibited passive-aggressive behavior and made comments such as "you people." This is blatantly racist, and I refuse to tolerate being targeted or verbally abused while spending my money. After booking my second rental for the month of May, I arrived to pick up my car only to be informed that I was banned. This was right after dropping off my previous rental and walking across the street to their new pick-up location. It’s worth noting that the same employee who requested my ban had previously helped me book a new rental, fully aware that I would lose my money. I was there previously, and the same service person who requested me to be banned helped me book a new rental, knowing I would lose my money. The manager, R, told me to contact the corporate office to resolve this. I have spoken to several people at their so-called corporate office and have been informed they will look into the matter and get back to me. It's been two weeks now. I will update my outcome and load images of my consecutive rental agreements from 2020 to 2025 as proof.

I dislike that you have to pay for insurance if you don’t have or if it’s liability it’s just another way too add more money on the booking, the staff was very nice and patient helped me out anyway which they could very smooth