Drivo Rent A CarReviews of drivo.com

Shuttle driver, counter people and drop off people were the most friendly, helpful and professional I have ever encountered. So helpful. My confirmation # is EXS17212492 Elizabeth Ann Ahrens

Good experience! Fast and easy, we had some fun thanks for the car. Polite personal EWR-150648

Easy checkin, nice vehicles, and easy car return. I had no issues at all. It was an easy pick up and drop off at the price i was quoted.

I would not recommend. My flight was delayed, so I called ahead of time and asked to extend the pickup time. They agreed to extend the time over the phone. I had to wait for the pickup van to arrive so I could go to the rental place. Upon arrival, the agent told me that my reservation was canceled and I needed to rebook at a higher price. I had no choice but to pay extra. I did not choose the insurance they were offering. They gave a car that had a cigarette smell, a maintenance message was on, I could feel the bad brakes, and a low tire pressure sign was on. I didn't feel good driving the car. Also, their airport shuttle was delayed upon return, so I had to book a ride on Uber to the Airport.

ACE Rental Agency (a.k.a. Drivo) – Newark Liberty International Airport I booked a minivan through my credit-card travel portal (powered by Booking.com). Unfortunately, the ground-transportation instructions in the confirmation email were flat-out wrong. The Pickup Ordeal * Misdirected location – The email told us to “wait at Passenger Pickup Zone 8 outside Terminal A.” After an extended wait with no shuttle in sight, I called ACE. Only then did I learn the shuttle is on-demand and actually departs from the P4 AirTrain station, not Zone 8. * Extra hassle – We had to haul our luggage across the skybridge to the rental-car center, down a long corridor, then ride the AirTrain to P4, costing us nearly an hour before we ever reached the counter. Tip: Call ACE/Drivo as soon as you land and head straight to P4. At the Rental Facility * Staff: Friendly and accommodating once we arrived. * Facility: An aging, cramped building with no restroom; the waiting “lounge” is a tent tacked onto the side, offering little relief from summer heat. * Vehicle readiness: Our minivan had just been returned and needed a quick wash, so we waited another hour. The van itself (a Chrysler Pacifica with 53 k miles) was mechanically sound but made the occasional odd noise. Return Process Smooth and uneventful. Shuttle back to the terminal arrived promptly. Bottom Line * Pros: Competitive pricing, helpful counter staff, straightforward return. * Cons: Incorrect pickup instructions, no proactive communication, sub-par facility, extra wait for vehicle. Would I rent from ACE/Drivo again? Maybe. If their rate is significantly lower than the majors, I’ll brave the shuttle logistics. But if prices are close, I’d pay a bit more for the convenience of walking straight across the skybridge to a mainstream agency.

Very bad experience from picking up the car outside the airport, shuttle bus, picking up the car, car itself,calling customer service and providing a wrong address for dropping off the car I almost missed my plane. No shuttle bus before 6am ..all bad experience. Will never try Drivo again for sure. You guys need a lot to do!

Booking with this company was very easy They pick me up at the airport really quick shut me back to the car where at the counter was super fast and easy and the guys behind the counter were funny and helpful drop off the car was easy and then back to the airport. I’d say this was the fastest car rental place that I’ve ever used. EWR-151012

Already had insurance but had to get "more insurance". Then was told they were giving me an upgrade as a courtesy because they saw I had 2 kids with me, I'm thinking it's an suv but it was a sedan that wasn't car seat friendly at all and there wasn't a way to put the child lock on. When it came time to return the car there were no shuttles and we were forced to take an uber to the airport when they're supposed to provide shuttles to and from.