Drivo Rent A CarReviews of drivo.com

Plus - Very good customer service, free cancellations Minus - Double the amount for Coverages especially for Complete coverage and no upfront visibility. So even though you think you can save some bucks it will be increased if you take their coverages. Scope for Improvements - Tidiness of car before handover, tire pressure checks, more recent cars and trims with added safety features like blind spot monitors. Overall - I am rating a 3 ⭐

JFK-153723 price for extending was really expensive

A lot of hidden fees, I would never rent here again. Paid way too much money for a 3 day rental. What a rip off.

Great experience from beginning to end. The car we were given was very comfortable and perfect for the ride. The people were very helpful explaining what we are getting. Would rent from them again

Conf #: CDV17455448 Good company, easy to communicate with. They seemed a little understaffed on the day I picked up my car, but otherwise the customer service was phenomenal. Staff was very friendly and helpful. The shuttle came quickly after calling. The rental car was brand new and clean. Agreement instructions were clear. Would definitely use this company again!

I had the worst experience ever! Both with customer service and the folks who presumably should help resolve my issues. Make sure you see the contract before you sign anything. They tell you very minor snippets of the contract to get you to sign, when you ask for the contract, they promise to email it to you which they never did then use said contract against you when you have issues with their vehicle. They tell you you are responsible for tires, battery and other parts on the car. I was stranded on the road heading to an important event because their car broke down in the middle of the road. Battery keeps dying. They refused to provide an alternative ride for me to get to my destination. On top of that, they told me I should drive that same car back to their facility in order for me to get a replacement knowing that the car had broken down twice and then shut off on its own after I got help to move the car from the middle of the road in traffic and jumpstart the battery. I explained to them that doing what they ask would place me in an unsafe and dangerous situation on the road given that the car has proven to break down in the middle of the road and shut off on its own after I got it jump started while waiting for their help. They didn’t care. They still contended that I should drive the car back to them. I had to have the car towed back to them and they refused to compensate me for the time I had left on my rental service or replace the car or even the kind courtesy of providing me with a simple Uber or taxi ride. They charged my credit card for a half tank of fuel knowing that they gave me the car with the tank about half-full and I only used about 1 gallon of that half tank. They refused to gave me back my money. Again, I had to tow the car back to them because the car broke down due to no fault of my own, I didn’t get a chance to replace that 1 gallon of fuel I used during the entire time I had the car. That is very unscrupulous to charge someone for what they did not use. Also considered bad business practice for not waiving the 1 gallon used because I was prevented from refueling that 1 gallon since the car broke down. Goes without saying that I would NEVER use them again or recommend them to anyone.

The service was excellent. Abraham was courteous and helpful. I was very impressed with the car and cleanliness of the car

Very, very bad people to deal with. Please be careful, try not renting cars from them and never agree to taking an insurance from them. As it stands, I am trying to file complaints with all public companies I can. I have gone to complain with the BBB, the Attorney general on NY. This Drivo company should not be hurting the public in that way. They are thieves. I booked for 2 days from June 21 to 22nd. Already had insurance but had to get "more insurance", which was okay. The car was 125.00 and he said the two days with insurance would be 164,00 so I took it, no worries. Then was told they were giving me an upgrade as a courtesy because and there would be no extra charge. Looking at my credit card, I noticed they charged twice. The 125.00 and the 164.00. When I called it was said I requested 3 different types of insurance. This is not even right because I already have insurance from my cars which I told them. Please guys, stay clear from Drivo, you will almost always get scammed from them. I am trying to deal with my credit card now, hopefully they can help me not to pay those people.