Drivo Rent A CarReviews of drivo.com

Just had an amazing experience with this car rental agency! 🚗✨ The service was outstanding — from start to finish everything was quick, smooth, and incredibly efficient. The staff was professional, the vehicle was in excellent condition, and the entire process of picking up and returning the car was seamless. If you’re looking for reliable and hassle-free car rental, I highly recommend them! I’ll definitely be renting from them again on my next trip. 🙌🔑 #CarRental #TopService #HighlyRecommended #TravelMadeEasy JFK-154642

They are not serious people they treat you like they don’t care about costumer they billing you several times I don’t rent any more with them

I was a little nervous at first since the location was offsite from JFK and we’d never heard of Drivo. They took such great care of us! Check in was a breeze, the staff were very kind and friendly, and switching our dropoff location was just as easy with a $100 change fee, which is cheaper than Enterprise. Didn’t even have to call, just dropped it off and they handled the rest. The car came with easy pass which was great for a quick stop through each toll. We had an early flight home that was before the shuttle was running, so a kind gentleman working at the New Jersey location drove us to the terminal for free and saved us a uber at 4am. We’ll definitely book with them again for our next east coast visit! POV17571510

Hands down the worst rental car experience I have ever had. i reserved the vehicle through uber. My flight was delayed and I arrived past the closing time and was not able to pick up my vehicle until the next morning. After waiting in line for more than an hour, They refused to refund me for the night I couldn’t even pick up the car. Next they lied about not having cars available and tried to put me in a compact car even then i reserved an SUV. Then even though I was told I could extend at the same rate by a customer service rep and the agent that was helping me, the manager (Caroline) refused to honor that because she wanted to make more money. They gave me a car that reeked of smoke and had a broken radio. I was traveling with my baby and had no other options but to accept the car. Their “corporate” office is a call center and they are useless as well. They refused to switch my car or give me a discount. If i could give negative stars I would. R/A No.: LGA-68138

Beware of this company. Cost of my rental almost doubled from $449 due to penalties and fees they deliberately don’t tell you about. Also I rented a full size vehicle and the employee gave me a Camry. I asked him was that full size he said yes but in reality it was mid size. Beware of this company Rental agreement number

We went there 35 minutes after the scheduled pick up. The person at the counter said that the reservation has already canceled because it was 30 minutes past scheduled pick up. After that, they made us pay more for an upgrade since they said they did not have the car that I booked. It appears that this car rental company entices people with low prices initially but then makes them upgrade. Customer service experience is not very good. I would not rent from Drivo Ace Fox rental car agencies in the future.

They are not efficient. The wait and process takes very long. The agents don’t seem to care that there is a long line of customers waiting.

Everything went well, it will be more easier if the car pickup and drop off is in airport parking.