DriveSmart WarrantyReviews of drivesmartwarranty.com

Anthony Ballad I believe was so helpful in explaining to me how the benefits work and I was grateful for it!

DriveSmart, in my experience, utilized a lot of deceptive practices in their sales pitch, and just throughout my experience in dealing with them. I was contacted by a sales agent name Brian (agent# BT08) on 02/23/2024. He, and a few other Sales Managers (Shawn Bennett, and Lucy Miller-who claimed to be married to Shawn, and whose name shows on the policy I received as Lucy Schmitt) outright slandered CarShield's (who I currently have my extended warranty through) name, citing a lawsuit that, while factual, does not represent the company on a whole or my experience with them. Lucy Miller (Sales Manager) stated that Ice-T was suing CarShield as he had attached his name to the company, then learned of the lawsuit. I investigated this and found this statement to be an untruth as well. I had initially decided to give DriveSmart a try, but after having done the research over that weekend, I decided to cancel and keep CarShield. I called in on Tuesday, 02/27 and spoke with a man named Brad to cancel the policy. The process was pretty straight-forward, and was completed within the hour of my call. I called back in on Monday, 03/04, as I had not received my deposit back, and was told by a man named Glen that I could expect my refund by Wednesday, 03/06, citing that the policy was just cancelled on 02/28, a day AFTER I completed the cancellation process. After having still not received my refund, I called in on Thursday, 03/07, and was told that the issue had been forwarded to the accounting department for expedition. I called back in on Friday, 03/08, having STILL not received my refund, and spoke with a man named George, who stated that the person working in the accounting department was away from her desk. I again was told that I had just cancelled my policy on 02/28/2024, and that he had told me when I initially called in with this issue that it could take 7-9 business days to issue the refund. The point here is that I spoke with Brad and Glen (respectfully) initially. I hadn't spoken to a George, which further supports my claim of their deceptive practices. It seems THEY don't even know who they are. Aside from the the lies and unprofessionalism I've dealt with in dealing with this company, I STILL haven't received my refund. As far as the product, after having compared it what I have with CarShield, I found that CarShield's warranty covers more and is generally more comprehensive. I will say that Brian, Shawn, and Lucy, DID work to get me a very competitive rate (in an attempt to beat the rate I currently pay with CarShield). However, I was not impressed with the fee I would have had to pay if I chose not to use the ACH option (that they also failed to tell me about until I was finalizing my policy, and would have made my payment HIGHER than what I'm paying with CarShield). My advice: STAY AWAY FROM THIS COMPANY AT ALL COSTS!!

The sales representative lead me to believe that the maintenance program was for the full life of the warranty. Each time I called to cancel I had very aggressive responses to my questions and concerns. The supervisor who attempted to convince me not to cancel wasted my valued time and once he agreed to cancel ended up hanging up on me when I had additional questions. Such as, do I still need to call the financial company to cancel with them? Or when should I expect my $25 deposit refunded. So now I need to call them again and waste more of my time trying to figure it out myself rather than the customer service department doing their job and assuring me that everything has been taken care of because obviously they didn’t want to waste their precious sales/commission time with their already unsatisfied customer. I am even more certain and happy with my decision now at this point! Why would I want to work with a company that doesn’t value their customers time or concerns?

The agent was

Addressed all my concerns . Knowledgeable and confident, polite.

Great company. Personally, I can not afford the voyager coverage. Thank you, for all you Do.

Because she was great she is playing everything to me. Very good customer service I like it. Thank you.

Shawn and Lucy provided exceptional customer service. Lucy was patient with my impatient boyfriend lol and went above and beyond to ensure she answered all of our questions. She was very knowledgeable and helpful and at the end of the call we were very happy with the amount we were quoted.