DriveSmart WarrantyReviews of drivesmartwarranty.com

Cause of how i was treated

Alex was great. He clearly explained the details of my warranty and made sure I knew what was going on before I got off the phone with him.

I bought the policy with Drivesmart on March 13th and decided that I didn't want.it. I CONTACTED Shawn Bernnitt and tols.him I wanted to cancalle.the.polocy. I had only had the.policy a couple.days . I HAVE CALLED, wrote a.letter to Drivesmart asking.for.my money . Not.going.to go in detail.about how I was treated by hime since I have told.them.several.times. I know a customer has the right to ask for a refund in 30.days which I did way before this, thus is poor customer service. I called the Attonery General because I was getting no where or calls back. All I ask for was my thousand dollars back., I shouldn't have to tell.them reason I cancelled. My test step if I dont get my money back is to.contact a.laywer ,just want this resolved and my money back.

Your employees are great to talk to and very clear on product. Was very enjoyable talking to them.

I would give DriveSmart ZERO Stars if I could. I recieved a cold call offering me a vehicle warranty. I was told I have 30 days to cancel the policy with no cost to me. I cancelled 4 days later after having received a contract -- which I had to call Customer Service for -- there was no contract included in the information/welcome packet I received. In addition the coverage that was offered in the contract was different than the coverage offered to me on the sales call. When I called to cancel, I was told -- "no problem, you will receive your refund with-in 10 business days." When I did receive refund to my credit card it was piece-meal -- not the total amount. $600 dollars one day, $1200 dollars one day and $700 another day. So far, I have received $2500 of the $4066 that was initally charged. I called this morning and was told I will receive the remaining $1566 piece-meal as well. This is NOT what was promised. I was promised FULL refund in 10 business days.

I bought Drivesmart Voyager protection plan in November 2023. I sold my car in January 2023. I have asked for a refund of my money I have not received it yet. I was told that it could take up to 20 weeks for me to receive my money back.

This insurance is spam. I have been calling them to cancel my policy before it’s activated on 03/17 and every time I’m calling the customer service keep me in hold for hours and then hung up on me . Every time . I spoke to a supervisor/manager . To explain to them I’m cancelling my policy. Cancel my policy. I’m not paying for it . You are wasting my time . You are a spam shame on you . Don’t force me to accept your policy I don’t want it . Cancel my policy

Great customer support very easy to understand