Brianna T.
Great customers skills
Explain everything in detail
Response from DriveSmart WarrantyApr 23, 2024
Thank you for your kind words. We appreciate your feedback!

DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Brianna T.
Explain everything in detail
Response from DriveSmart WarrantyApr 23, 2024
Thank you for your kind words. We appreciate your feedback!
Mike R.
Lied to me at least 3 times to get my business. I cancelled due to their lies. Now they are dragging their feet to issue my promised full refund.
Response from DriveSmart WarrantyMay 3, 2024
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. DriveSmart is an administrator of vehicle service contracts, not a seller. This means we generally only handle claims, not sales or cancellation. We apologize for any inconvenience, and we’ve forwarded your review to the selling company located in your policy handbook to follow up with you with a solution.
Glynnistina W.
Professional and knowledgeable. Keeps you involved in the whole process.
Response from DriveSmart WarrantyApr 19, 2024
Thank you for your kind words. We appreciate your feedback!
james B.
Easy setup process! LUCY is Faaaaaaar Out man. She went over my policy as I was making comparisons of the shortcomings of ENDURANCE. I don't perceive I'll have any issues because so many things weren't covered by ENDURANCE, and this agency was upfront so there are no surprises. They're not expensive so haggling wasn't necessary. They also give you an incentive to join them.
Response from DriveSmart WarrantyApr 19, 2024
Thank you for your kind words. We appreciate your feedback!
Dan H.
I am long-time driver, with a credible experience with auto warranty programs. I have a 0 (zero) driving incident record in 13 years. Of all the warranty programs I've seen, this one is best. It's TOP OF THE LINE, at least to me. Your program is very affordable, accomodative, and comprehensive, The plan is not cheap, but it represents a high quality program of coverage, with impressive, manageable terms.Your admin processors and agents were thorough, efficient, patient, knowlegable, and friendly. Your Customer Service persons were simply outstandingly helpful. At this point, your service rates a very high recommendation. That's here on the admin end. I feel confident that your service on the operational end will be equally impressive, should it ever become necessary.
Response from DriveSmart WarrantyApr 19, 2024
Thank you for your kind words. We appreciate your feedback!
Felicia Monique N.
If I were you, I would not trust this company. I just called because I bought extended warranty and I canceled it within the first 30 days and they told me it could take six months before I get a refund because they can do what they want to do with my money and they can pay me when they want to pay me and they can offer me another plan if I want, but basically they can refund me when they want to. do not trust these people. I am so tired of businesses getting away with scamming consumers. I’m freaking sick and tired of it.
Response from DriveSmart WarrantyApr 19, 2024
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. DriveSmart is an administrator of vehicle service contracts, not a seller. This means we generally only handle claims, not sales or cancellation. We apologize for any inconvenience, and we’ve forwarded your review to the selling company located in your policy handbook to follow up with you with a solution.
Jonathan C.
These guys were great on the phone and to be able to help me with my payment very highly recommend everyone to be able to just to talk with these people thank you so much even made my day turn into a very good day
Response from DriveSmart WarrantyApr 17, 2024
Thank you for your kind words. We appreciate your feedback!
Terry A.
Hi company, I just joined this company and had questions about my policy booklet why they both didn’t come at the same time and I talked to the customer representative and she got smart with me and she said I don’t know I don’t work for the post office but what very rude thing to say, but I was being polite and I talked to another lady who told me she would have a supervisor call me and have an apology for me and never did so. She lied to me, then the next day I called again and talked to another customer service representative and he asked me what the problem was. I told him politely it was none of his business because I didn’t want to go through this again and explain what was wrong and he just hung up on me. What kind of business does this? They do this to another lady and she was going, another guy representative call me never what kind of business is this? You tell me if you can trust this, but I don’t and I wanna cancel my policy, but they won’t get me in touch with someone who will do it so I just cancel out my credit cards payment to solve the issue that way , publish seriously
Response from DriveSmart WarrantyApr 17, 2024
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. DriveSmart is an administrator of vehicle service contracts, not a seller. This means we generally only handle claims, not sales or cancellation. We apologize for any inconvenience, and we’ve forwarded your review to the selling company located in your policy handbook to follow up with you with a solution.