DriftReviews of drift.co

Horrible customer service- I was never notified of the subscirption on my first order. I was notified of another billing nad messaged them to cancel before the order shipped. They avoided my reqeust for cancellation adn then send me another email 3 days later that it had shipped . I reached out again stating that I had cancelled the order nad they let me know that now of course that it had been shipped that i couldnt cancel - Back and forths on emails showing me proving it was cancelled before being shipped by screenshots got me no further and they didnt answer my questions . I proceeded with a claim through my credit card company.

I just wanted to try and see at first if I liked it. I honestly was not happy with the product. The scents are very good. But the product lasts about 3 days. Not worth the premium price. So I figured "Oh well I just won't order it anymore" well now I just saw a charge for a new order and realized I was put on a subscription when I ordered it. Even at $18 for 2 of these wood car air fresheners, it is not worth it! They're no better than the little tree air fresheners you can buy for a buck!

After looking at other reviews online for Drift, I decided to try it out. The main downsides I saw on this product were that the scent dies very quickly, sometimes only after a few days despite the 30 days that is quoted on the website. I ordered in September 2026 and got the John Wick and the seasonal Apple Cinnamon scents. I tried the Apple Cinnamon first to get in the Fall spirit. At the time of writing this, I haven't tried the John Wick yet. First impression was that the scent is insanely strong. I installed it on my cars visor, and effectively had to drive with the window down the first day or else be overwhelmed. I am not someone who has a particularly strong sense of smell, and have not had this issue in the past. It turns out, this wasn't just the first day. 4-5 days in and the scent was pungent. I felt like I was choking on apple cinnamon every time I sat in my car. Even driving around with all 4 windows open regularly didn't seem to help. I actually removed the air freshener at this point to let it air out a bit on my balcony. The scent remained in my car for days, seemingly without dampening. I think it was soaked into the headliner. Eventually the scent faded after 3-4 days down to a reasonable level, which was nice. I brought the air freshener inside (my home, not in the car), and it didn't seem to have a particularly strong smell about it in the larger space. So, I brought it back into the car. It wasn't as strong at that point, but it was still increased the overall scent to be much higher than one would typically like for a car air freshener. Overall verdict, these things are flashy and "cool," but they are not great air fresheners, with the scent being way too strong. I won't speculate on why this is. I'll try the John Wick when the apple cinnamon hell eventually dissipates and come back and update this review. Perhaps it was just this seasonal scent.

Their customer support is non existent, and when you write they do not answer. And if you write multiple emails you get an auto response tell you multiple emails will not age a faster response. I HIGHLY wouldn't recommend this company and their fragrance are NOT that long lasting !!!

Terrible customer service. Have cancelled subscription twice, received email confirmation of cancellation twice but refills keep coming and charges against my account continue. Very frustrating! Cancelled because scents are hit and miss…and very expensive compared to local alternatives.

The scent was similar to cheap men’s cologne. Reminded me of when my son was dousing himself in Axe body spray. The holder was sturdy and I like the way the wood block looked. The low rating is because they sign you up for a 20.00 monthly subscription without your knowledge. Seriously! Who on earth wants to spend 240.00 a year on car air fresheners! It is extremely difficult to unsubscribe, even though they say, “unsubscribe anytime”. I ended up reporting them to the BBB, the FTC and my state AG.

My grievance is not with the product (it was ok). BUT, If you place it on your visor it always falls off. Magnet is not strong enough. Keeps falling down! Annoying to say the least. My COMPLAINT is with CUSTOMER SERVICE (or the lack thereof). I ordered it one time and before you know it I have a subscription which I did not sign up for. When I went to see if I have an account (which I do not). My email is NOT even registered or associated with DRIFT! I sent them an email saying I do not want a subscription or the product, in plenty of time for them to not send it. Apparently, they DO NOT READ THEIR EMAILS and honor what the customer wants. If you do not want subscription they will NOT CANCEL you…shifty business, unethical and obviously NON RESPONSIVE.

⭐ 1/5 – Terrible Customer Service! Never Received My Order! I am extremely disappointed with Drift Scents. I purchased one of their promotional offers over a month ago, and I NEVER received my order. At first, they claimed the package had been shipped, but it never arrived. Their customer service team contacted me asking to confirm my shipping address again, which I did. Despite that, I still haven't received anything. It's been over a month, and I have neither received the products I paid for nor gotten my money back. This is completely unacceptable and extremely unprofessional. They were quick to take my money but failed to deliver what I purchased. I DO NOT RECOMMEND THIS COMPANY! Save your money and avoid the frustration. I feel like I paid for absolutely nothing.