DrhortonReviews of drhorton.com

I purchased a home with DR Horton in Hopkins SC. My experience with the construction manage Mr Cox was terrible. Mr Cox is rude and dismissive. DR Horton offers a warranty at the time off clossing with a blue tape walk thru and after 11 months with a final blue tape walk thru to address any issues noticed after settling in the the home. Shortly after settling in I noticed a small manufacturer defective in master bath counter sink. At the final warranty process with the warranty department a tech was sent out to apply epoxy to the defect and it looks worst then it did with the defect. The epoxy applied was Grey and the counter it white. So it doesn't match the counter and looks terrible. Mr Cox was rude and dismissive and hung up the phone

I am seeking assistance regarding a drainage issue at my D.R. Horton home in Algonquin. After normal rainfall, water ponds in the center of my yard and remains for several days. This appears to be a grading concern. I have contacted D.R. Horton multiple times but the issue remains unresolved. I am respectfully asking D.R. Horton and the Village of Algonquin to review the lot grading to ensure it meets approved drainage and stormwater standards. If other homeowners in the area are experiencing similar drainage concerns, I would appreciate connecting.

I contacted DR Horton Warranty who referred me to Strathmore Flooring who apparently handles the Mohawk Warranty and was put in contact with Strathmore Flooring associate Ashley (don't know last name). I sent pictures, they came out to my home in March of 2024. Asked me what I cleaned the floor with etc. I was told they would follow up with me; this did not happen. I contacted the builder DR Horton who advised again that I should contact Ashley with Strathmore Flooring. I did and was told she was still waiting on to hear back from the claims department (a year later). Fast forward to this year February 2026. I contacted DR Horton again and Ashley miraculously call stating she wants to read me the notes from my claim; still waiting to hear back from Mohawk (she said that was her last note from May of 2025 which I did not even get that update until today February 27, 2026. I am frustrated to say the least. If I owed them money I would be in court if I did not pay. I love Mohawk product and considered them top of the line until now. DR Horton Warranty - don't care once the sale is complete Strathmore Flooring - Poor customer service with no follow up.

This builder is a giant rip off con artist. We had dead plants and neither the landscaper nor the warranty will replace or refund costs. We have giant gaping holes in the kitchen, main room, master bedroom, and master bathroom from the builder finishing everything with drywall tape!! Drywall tape? Really? The warranty guy refused to cover this repair. Instead, he stuck his finger in the hole with some kind of putty that made the drywall tape tear and become a hole the size of a golf ball! We have huge cracks in all of the bathroom tile from the caulking being junk. We have huge cracks in the kitchen tiles from the caulking being junk. They dropped paint all over the hardwood floors and told me to get on my hands and knees to scrape it off. The concrete block in front right before you reach the front door has a huge crack along with writing all over the concrete block. They refused to fix this. We have light coming in from the front door along with wind, dust, and bugs due to the door not reaching the jam ... another thing the builder refused to fix. This has been the worst experience of my life when purchasing a home. The builder used the cheapest materials possible. The toilet lids are no longer the same color as the toilet bowls. These all have to be replaced. You have to use a pumice stone to clean the toilets daily because the cheap toilets never stay clean and the rings are something I have never seen in my life before. This is just a horrible builder. They sell cheap houses with the cheapest materials; the landscaping consists of nothing but oleanders and 1 tree. The warranty guy told me the tree attracts termites and to cut it down!!! And of course, the warranty does not cover the loss. Save your money. Buy a house from any builder other than D B Horton. The overpriced houses with the pushiest of salesmen, and a warranty they do not honor, is just not worth the headaches and the costs. We bought this for $460k and have to put in over $20k with contractors and landscapers to fix the house well enough to put back on the market. I anticipate a loss on this house because who knows what the inspection report will find. D R Horton is not worth your time and definitely not worth your money. Use another builder.

My experience was great from the time I met with the sales person at the neighborhood thru closing. I was very pleased. I had my 1 yr follow up also. Prior to my 1 yr follow up I hired my own home inspector to go thru the property. Minor things were found, and I gave the report to the person that was in charge of this area. ALL items on my list were addressed and corrected and a couple of things that the builder rep noticed too. Having heard nightmare stories and reading reviews, I was skeptical, however, my inspector commented that my house was very well built. So thank you DRHORTON.

I want to share my experience as a first-time homebuyer with D.R. Horton in Troy, AL. My home cost over $350,000, and unfortunately it has been a very frustrating experience. Since moving in, I’ve dealt with multiple issues that should not be present in a newly built home. The yard has significant standing water every time it rains. After months of phone calls and submitting several warranty claims, a contractor finally came out — but only partially addressed the issue. One side of the yard was completed, while the other side was left half done, and the standing water problem still exists. Inside the home, there are several cracks in the crown molding, as well as cracks forming along the upstairs wall corners. The shower has leaked water behind the wall, and I had to repeatedly request service before repairs were addressed. When I submitted my one-year warranty repair request, only certain items were completed, while others were left unresolved. Communication has been extremely disappointing. Since my neighborhood (Oak Park) was established in 2023, there have reportedly been seven different superintendents assigned. Warranty requests often went unanswered, or I was told they were not received or that the team was too busy. As a first-time buyer, this experience has been overwhelming and not worth the stress. I would not recommend purchasing a home from this builder based on my experience. After doing further research, I’ve also learned of other legal complaints involving D.R. Horton, which makes me wish I had documented every warranty request and taken stronger action sooner. I share this so others can make informed decisions and carefully document everything throughout the homebuying process.

I purchased D.R. Horton home in Lakeview Retreat Richmond, TX in 2022. The construction manager was pushy and was encouraging us not to conduct final inspection (insisting what could be wrong with the new home!). He said get it done at the end of Year 1 so any issues that may come up will get fixed before builder warranty expires. I moved in a tenant to the property and couldn't do final inspection, 3 years later when I was selling, the buyer found out that builder never installed flashing on both sides and roof was exposed to rain, hail, storms for these years. I submitted warranty request, assuming DR Horton will do what is right thing to do, they never responded to my request, I spent $3800 from my pocket to fix the issue!

All the negative reviews I have read on here are totally correct. I am so sorry. I purchased a DR Horton home and need to sell and get out of here. There is so much negativity to write about, but I’m going to stop it here. You will have to do your homework very well, but I suggest you look for a more reputable builder.