DrhortonReviews of drhorton.com

After 2 years my kictchen sink is leaking aoparently the parts are mixed matched supposed to be moen other side rigged with putty water based sheesh dish side drain disappointed in the workmanship should inspect causing unnecessary problems

Nothing but a scam. Problem after Problem.

I have had a roof leak, cabinet door falling off plus 2 months after I moved in I had to replace the bell on the sprinkler system. Holes have popped up in the wall. The fence has fallen down because the contractors they use do not put them up properly. It will have to be replaced its not covered. This is all in the 1st year. Yes, they do deceptive practice. Taxes doubled over 65 and homestead and my taxes are over 4K thats alot

Within just 2.5 years of owning our D.R. Horton home, we had a major slab leak that will cost us over $40,000 to repair. When we contacted customer service, they were polite at first — until they realized how expensive the issue was. Then they told us the leak warranty only covers up to 2 years, meaning we are just a few months outside coverage. This is a serious structural issue that should never happen this early in home ownership. To us, this reflects poor construction quality and lack of proper inspection. Very disappointing, especially from a company that claims to be the “#1 Home Builder.” Please be cautious when considering a D.R. Horton home.

Unfortunately cannot give less than 1 star. We bought our home a year ago and have had some items that need repaired or redone. We have been working with Jaime Rivera. He has done such a poor job with scheduling contractors, keeping the contractors doing the job the right way and otherwise stonewalling us at every turn to get these items to where they should have already been when we purchased. If he gets assigned your job, request someone else. Also, consider not buying a home here so you don't have to deal with this builder.

Super disappointed in their Customer Service. Once you close on the property expect no updates, crappy service and belittling from the employees. We have tried for months to get a three page document of items fixed. It's like they try to find ways to not help you or do right by their work. I am currently working with some news networks to see if we can get a story published to warn others. Do not buy DR Horton.

D.R. Horton’s contract is RIDICULOUS! -Your deposit is not really a deposit; it’s a non-refundable down payment that will only be refunded under extraordinary circumstances. -Unlike most real estate deals, your deposit will NOT be placed in an escrow account, D.R. Horton is goinfg to deposit your money in their account! -Even though you’re signing a contract with D.R. Horton Inc, they’re NOT going to build your home. A “corporate affiliate” is (supposed) to build your home. Why is one company taking your money, but a different company is building your house? -If the home you’re buying from D.R. Horton does not appraise for as much as they’re charging you, too bad! You can either cancel the contract and let them keep your deposit, or you can pay them more than the home is worth (which might require putting more money down). FYI, most real estate contracts let you cancel (and get your deposit back) if the home you’re buying doesn’t appraise for as much as you’re paying. -D.R. Horton will not provide you with a definite date that your home will be completed. They promise it will be completed within 2 years, plus any delays “beyond their control”. Since they’re not the company building your house, isn’t everything beyond their control? -D.R. Horton is not responsible for anything another company tells them. So, if their a/c contractor tells them the a/c unit is big enough for the home, but it’s not, you can’t make D.R. Horton fix it. -D.R. Horton is not obligated to repair anything you say is wrong with the home’s design or construction. -D.R. Horton is NOT responsible for your driveway, sidewalks, landscaping, irrigation system or streets! Who is??? -D.R. Horton only handles your home warranty issues for the first year, then they outsource the rest of your warranty to another company. Why??? -“Consumer products” are not covered under the home warranty. That means that they do not warrantee the appliances, but things like smoke detectors, garage door openers, and a lot of things in your home could be considered “consumer products” and therefore, not covered by the home warranty. -D.R. Horton will tell you when and where the closing will be, and if you can’t attend when and where they tell you to, they will charge you up to $100 per day until you can be there! (I sure hope you’re not on vacation when they decide that they’re ready to close!). -The contract requires YOU to pay ALL closing costs. Then, they try to get you to use a title company that they own! So, their title company can charge you whatever they want for closing fees. But more importantly, you should never use a title company controlled by the seller. The title company is intended to be an independent third party who accepts your money and the seller’s deed and exchanges each with the other. If you use a title company that is controlled by the seller, at some point, they will have your money before you have the deed. -The contract states that you have “personally inspected the property”. When I requested that a home inspector inspect the property, things went sideways. I asked them to add to the contract that if anything major turned up on the inspection that they couldn’t fix before closing, they would give me my deposit back. They refused! I wonder if there’s something wrong with that house??? -The contract says you cannot rely on anything their people tell you (even if it is in an email!). You have to get all their promises in writing, in an addendum to the contract, and signed by management. Otherwise, they do not have to make good on any of their promises. They refused to put their promises to me in an addendem to the contract. Smarmy! -If you have a dispute with D.R. Horton (i.e. they don’t finish your home, they don’t do your punch list, you’re a/c doesn’t work, etc.) you cannot sue them! First, you have to take them to non-binding mediation. They don’t even have to show up, even if you win, it’s non-binding! Then, you might have to take them to arbitration. Even if you win arbitration, the contract limits how much an arbitrator can award you. So, you can win and still lose! I wouldn’t do business with these people under any circumstances!

We bought a new DR Horton home in Spring Texas. The quality of these homes is very poor. We were the second owner of this house. The first owner bought it new and only lived here for one year. So our home was still barely under warranty when we acquired the house in the Fall of 2021. There are roof rafters that don’t even meet the center top roof rafter and are a full 1/2” short of meeting that center top rafter! The flooring is absolutely horrible! The full vinyl flooring is bubbling everywhere. And of course this started just after the warranty expired. Although we heard some other homeowners in the neighborhood (Breckinridge II) had their floors replaced during their warranty period. Some people had to have it replaced twice! When our home was only 3 years old I had to replace the insides of both toilets because of the very cheap toilet parts originally used. I also just had to replace the kitchen faucet because of its poor quality. Just don’t buy one of their homes! On the exterior walls where studs should be on 16” centers I have found studs as much as 18 and 20” apart. That’s not even up to code. My neighbors also complain of similar things. When I did initially deal with their customer service they were awful and they tried to get out of doing anything. Once they sent a guy to repair drywall cracks and he did such a crappy job, that the cracks reappeared! Instead of calling them back (a waste of time ) I fixed it right myself. Cracks are still covered and not noticeable thanks to me.