DrhortonReviews of drhorton.com

We purchased a newly constructed "Lake Tyler" home at 311 Isabelle Street, New Bern, NC 28560, in August 2020. During the first rainy season, the backyard flooded, which killed much of the grass. By 2022, a large hole had formed at the northwest corner of the house, and a 10-inch-wide trench developed along the entire rear of the property. ​A year later, we noticed the flooring at the entrance of the breakfast nook was splitting, and the floor appeared to slant toward the back of the house. A local company investigated and confirmed a 0.2-inch slant over a 10-foot span. They estimated the repair costs between $12,000 and $16,000. Additionally, the plaster in the breakfast nook has developed diagonal cracks stemming from the window corners. ​The kitchen cabinetry is also failing. The upper cabinets near the breakfast nook have pulled away from the wall by approximately a quarter-inch. Furthermore, all cabinets—both wall-mounted and base units—are separating at the corners; one door has already fallen off entirely. ​D.R. Horton has denied responsibility, claiming the following: ​The hole is not a structural issue. ​The trenching and flooding are "landscaping problems" and thus the owner's responsibility. ​The plaster cracks are considered cosmetic maintenance ($1,700 estimated repair cost). ​The floor slant is within North Carolina building code limits, making the split flooring our responsibility. ​Furthermore, upon purchase, we discovered the interior and exterior had only been treated with primer; no finished paint had been applied. Interior cost $3,700, and the exterior is already showing weather damage. While D.R. Horton did perform roof repairs to address leaks in the master bedroom and garage, they refused to repair the resulting ceiling damage. ​This home is not yet six years old, yet the repair costs have already exceeded the maintenance totals of the first 20 years at my previous home in Washington. We are 84 and 75 years old with medical problems that prevent us from taking care of most of the home problems ourselves. At a cost of over $230,000 , we felt this was not an entry level home. Being new we believe and expected there would be no serious problems and it would be the last home we would buy. I don't mean to badmouth DR Horton homes but I did expect more from what at that time Googled out to be a reputable company.

After less than a year, I had water leaking from a pipe down into a wall and into my basement. I tried to make a warranty claim and spoke with a representative, Darra, who claimed that it was not covered. Poor customer service. You spend half a million dollars on a home and the builder won’t stand behind their warranty.

We bought a brand new home from D.R. Horton and within a short period, a bedroom door completely fell off the frame. The root cause was not misuse, it was poor installation. The hinges were secured with short screws into the soft door jamb instead of being anchored into the wall stud. This is a known shortcut in production builds because it’s faster, but it significantly reduces durability. When the door fell, it also damaged the adjacent wall. I fixed the issue myself using proper-length structural screws (which should have been used in the first place). However, because I made the repair to prevent further damage, D.R. Horton refused to address any of the resulting wall damage, claiming the situation was now “altered” and no longer covered under warranty. So to summarize: The failure was caused by substandard installation The fix required basic best-practice carpentry The builder declined responsibility after the fact This isn’t about one door, it’s about build quality and accountability. If you’re buying from a production builder, inspect everything carefully, especially doors, hinges, and anything that relies on proper anchoring. A small shortcut today can turn into a bigger issue tomorrow.

If I could I would give a zero the plumbing sucks, floors or uneven In some Parts of the house it feels like your waking on the ground, and every day I have to walk and kick the tiles because they’ve shifted I have mold in my closet I can’t see you they get away with this kind of way of treating people

I wish I could give it zero stars! It’s the worse! Never Never buy a DR Horton Home! They should buy my house back from me if they are going to make a crappy house and for what they charge!

We have had no end of issues with the appliances and mechanics of the house that we bought new 18 months ago. The appliances are the cheapest rubbish. We have had to replace the washing machine, have the dryer repaired, now the water heater has gone bad and is costly to repair, even though the parts are under warranty. We also replaced the stove with a better model. I would not recommend getting the appliance package through this builder.

Terrible building quality. Warranty coverage was denied despite clear problems, and customer service repeatedly deflected responsibility. Very disappointing after investing so much time, money, and trust.

3 years in new built home and roofing issues! Water leaking in home !