DrhortonReviews of drhorton.com

I brought a new built and gave them a $7000 check. They told me that someone could take this home from me... I was paying cash and would of been having my home for sale..they gave me 2 days notice and told me they had someone for my new home... and they never deposit my check.. until the day after i told them I could not gv them what they want until 3 weeks.. I moved my money out fr my checking acct..they deposited the check the day after and thought they would have me wait 3 to 4 weeks to get a check frm them... They had me have a NSF for $ 29 and I called them I was lied to several times they were calling me back and then I was told she did.,, I got her number and called her and still never got a CALL BACK !!!!!!! DR HORTON A MILLION DOLLAR COMPANY could NOT CALL ME BACK AND REFUND $29.00,,, STAY AWAY FROM THIS COMPANY !!!!!!!!!!!

My family are first time home buyers and five days before we closed DRHorton left our water sprinkler system on for two days. After they realized it, they texted my next door neighbor to turn off the sprinkler for them. This contributed to killing my sod. But Clint W. Arnett the builder lied to Kathleen Haines who claim to be from corporate about the situation and they decided not to change my sod but they did change other home buyer’s sod. I did show proof of conversation between the builder and my neighbor where Clint asked them to shut the sprinkler off. But they did nothing to fix the problem. Please if your realtor come to you with a newly constructed homes from DRHorton DO NOT buy it. Look for other builders. The messed up part it is the home cost over half a million dollars. So for a home to cost that much and the company not taking any steps to rectify such an issue really speaks bad about them. My experience with this company was really awful.

Just watched DR Horton pour and concrete slab yesterday and this morning started building on it. WOW!!! I foresee foundation issues to whoever becomes my new neighbor.

My husband and I just purchased a Dr Horton home in Denison Tx. We were in contact with the Dr Horton Karen Snow before the homes were even for sale. She knew that as soon as they were available we wanted a specific lot. My husband was in contact with her almost daily. He then received an email saying that she had sold her first home. Which was the home that we had wanted. So we decided on a different home. We were told that we would be able to close May/June. We signed the paperwork and started getting ready to sell our home and move into an apartment until our new home was ready. About a week after signing Karen Snow moved to a different development but she was still going to handle our contract. She would email rarely and the emails didn’t match what was going on with the house. My husband would call her and she might or might not call us back. May rolls around and we can’t get a hold of her and the house is not close to being completed. Our realtor spoke to the contractor and was told that it would be August before the house was completed. We ended up having to extend our lease on the apartment and had to pay over a thousand dollar a month from what we were originally paying!! Beware of Karen Snow!! She doesn’t care about the customer at all!! We had to call corporate at the end to even get a closing date!! She is the worst!! Don’t believe anything she says. She is only concerned about what’s going in her pocket.

I’m not sure what’s going on Covid posed all kinds of problems with orders cabinets etc We are first time buyers also my DRHorton experience was great 😊 I never got my white cabinets but neither did anyone else We are happy with our Home when we call it’s picked up immediately problems solved I reported my three issues I got appointments immediately Actually the office kept calling me left several messages go schedule final touch ups Walk through was great second walk through great Heather is a star period thanks Heather I paid down they built We can change cupboards white later on All issues are home warranty Thankyou fir our new home

This is the first D.R. Home, that I have lived in & the second new home in my lifetime purchased, the other two were resales of exiting homes. I have found my experience with D.R. Horton, in the Indianapolis, Indiana, Market to be "Extremely Positive", all things considered with the disruption of the supply chains, and employee issues, due to Covid, which have Not been D.R. Horton's fault. All issues in my townhome have been corrected or are in the process of being completed in a "timely" & "professional manner". Scott Rice, from D.R. Horton's Warranty Division, under the direction of Pete Hils, Vice President of Construction have been "Professional", "Courteous", "Enlightening" as to what they can provide to address any and all of my concerns. As a former Customer Service Professional for over 40 years, I believe I know Excellent Customer Service when I experience it first hand. And that is Exactly the experience that I have had with D.R. Horton Homes in Indiana, Indiana. D.R. Horton Homes, are track homes, "not" custom homes & are built to the highest industry standards according to the local community ordinance's. Unlike most homeowners who only write "negative reviews", I take the opportunity to tell the other side of the story. If you are "reasonable" in your requests & expectations D.R. Horton Homes will deliver as promised. A 5 Star Builder? Absolutely!

D.R. Horton built a low quality home and sold us. Ceiling leaks for every rain. Steven P Hambrick, Division Compliance Manager always tries to find reasons to deny warranty. Spilled water in up stair's toilet room is leaking directly into downstairs laundry room. Instead of fixing the grout or sealing the tiles properly, Steven P Hambrick is saying that I shouldn't spill water in the toilet room. He said 'since there is no drainage in toilet, it is designed to leak from ceiling'. He was very rude and denied to send this denial explanation in written form. I lost money but I am loosing my mental health as well. I won't be buying a D.R. Horton home again. When I inquire in 2024 , I understand from builders that "Bathrooms should be designed to handle water spills without leaking to the floor below.Grout is naturally porous, meaning it can absorb water if not sealed properly. However, in a well-constructed bathroom, there should be a waterproof membrane beneath the tiles to prevent any water that seeps through the grout from leaking into the floor below.The builder's claim that water will leak if it spills on the bathroom floor isn't accurate for a properly constructed bathroom. Bathrooms are designed to handle occasional spills without causing leaks. If water is leaking through to the first floor, it may indicate a construction defect, and the builder might need to address this issue."

I only wish I would have read the reviews first. Their contact person is very nice but ineffective, maybe overworked. The left hand has no idea what the right hand is doing. So we are getting nowhere fast. Problem is we closed already.