DrhortonReviews of drhorton.com

I live in Plymouth, MN. All developments are hired out to lowest bidding subcontractors with zero craftmanship or attention to detail. Cheapest materials possible are used and D.R. does not care to make things right once you're in the home. We bought this home in March 2020. Where do I begin? -Kitchen cabinets are made of fake wood and are not even constructed correctly. Doors screwed in the wrong place and gaps all over. -Vinyl flooring is installed without proper sealing. If we have a spill and do not wipe it up immediately the flooring will bubble. Even worse, we had a coffee spill because the pot was not in place and it all ran off the counter, under the dishwasher. The area under and around the dishwasher was not sealed off properly so the coffee ran through the floor down to an unfinished bedroom down the concrete wall and pooled on the concrete floor. The floor under the dishwasher is rotten and needs to be torn out. -Caulk is the lowest quality and is already peeling off of every surface it was used on, if it is not gone already. Every area with caulk was done very sloppily without any care. -Unfinished bedroom has caulk instead of silicone sealant around the window frame. The caulk is still wet 2 years later and is serving no purpose except making a mess. Spray foam insulation was also used and sloppily applied leaving chunks sticking out all over. -Countless gaps in the trim all over the house. No care in making it line up or look nice whatsoever. -Vent openings look like they were cut by a child using a saw for the first time. -Builder grade carpet. Carpet is already completely worn in common areas. Will not last longer than 5 years. -Builder grade paint. Any fingerprint, smudge, splash, etc. will require you to paint over the area. You cannot wash the walls. -Drywall in the ceilings is installed incorrectly. It does not run with the studs so inevitably cracks with show in finished ceilings where the sheetrock is not being supported by studs. -Unfinished bedroom floor is 1" lower than the rest of the room in 1 corner. -Framing for unfinished bedroom was done incorrectly resulting in a complete rebuild of the room to make the walls true and ceiling level. -5th bedroom should have only required 1 wall to be framed prior to finishing. Our contractor had to frame 3 walls to fix subpar work by D.R. and this additional work is $5k out of our pocket. -Windows are the cheapest possible. Leak air and show condensation. -Unfinished bedroom/bathroom/utility room ceiling drywall is cut and pieced together with gaps, chunks missing, pieces drooping. This will all need to be replaced on our dime. -Lumber used to frame unfinished areas has chunks missing, splintering, and partial pieces that should have been thrown away. A couple of 2x4s also have several exposed nails pounded through them. -Some short walls (i.e. a pantry wall) are built at an angle and this is visible to the naked eye. I reference the unfinished areas because those are the areas we can physically see. I assume the rest of the house is built the same way but is covered by finished walls. Now that we are finishing this area and I have another contractor peeling all of these issues apart we are, of course, well past our 1-year warranty for most of this and D.R. has no integrity to even look at it or work with me. We are stuck in a place where we spent a lot of money on what is supposed to be a perfect new home and will be spending several 10s of thousands more dollars to correct their shoddy work. I cannot sell this home and move fast enough.

They are a terrible home builder. They use cheap materials and labor and put out an inferior product. Do yourself and your family a favor and buy from anyone other them them.

If I could I would rate them a zero in most areas! At first everything was fine, the loan officer and his team were outstanding, hats to to them. We started looking at the house in April of 2022 and loved the floor plan. We met with the DR Horton realtor and signed the papers and gave him of deposit that same day. After that things did not get any better. Our first walk through was a mess, not even sure why we did it, they were not ready the house still had much to be done before it was ready. On the final walk we still had alot of things not finish or addressed from the first walk through and they even postponed it twice to get ready. Our back yard was not cleared to the property line and the back and side yards were missing most of the sod and after being in the house for a month the yard and still not done, but the houses across the street that no one is living in area completely sodded! It's one excise after another. They are telling me once again it will be done by the end of this week, but they are still working on the houses that no is in yet, now mind you this is most of our neighborhood missing sod and seven house that they did not clear the lot all the way. Don't try and call the corporate office, because all they do is tell the local DR Horton people that they have a problem, (in other words nothing changes). Once they get your money you become a second hand citizen. I lost the shed I was going to buy because the company could not hold it for me any longer, because it's been five weeks since we were told we would be getting sod! I even have an email from the superintendent fir this area saying we would be getting sod. At closing they want you to sign off on everything even if it's not done. They had to come back and change out the spare bathroom mixer valve because it was not working, and to find out they had 9 others out of 27 homes in the neighborhood with the same problem. The door jams in the house are off the floor anywhere from a 1/4 inch to a 1/2 inch. The A/C and return vents were screwed down to tight and bent about half of them, they fixed one by caulking it to the ceiling! We have been in the house for five weeks and still do not have a mail box system for the neighborhood, but if you go down to Spears Crossing the new DR Horton sub division they have it up and ready and they have not even built the first house yet, again all we get are excuses about why it not up yet. I could go on but DR Horton does not care about the small guy, I paid just shy of $300,000 for this house and regret it now. They throw the term Express home around as to say cheap home, I don't think the money I put out is cheap in any way! Final thought for anyone who cares, don't buy a DR Horton home until you have checked them out, the team in our area have no clue how to take care of customers unless you are part of there family, post master, Hardie board company owner, or the new warranty rep for the area, all there yards are complete, I guess it who you are in this company and what you can do for them! I'd love to speak to the owner of the company, I wonder if he or she knows what happens in the field, because the higher ups won't return calls or even contact you! Hope this helps someone out there before making a miatake.

My rating says it all.

Absolutely one of the worst home builders majority of the homes built in my neighborhood have so many issues including mine. I would stay as far away as possible from this company.

Horrible. Do not trust DR Horton with you money or your hopes for a home. They are not communicative, say disrespectful and rude things about you to your face, and internally to one another. Employees will promise to escalate your situation to corporate and then block your phone number so you can’t get a hold of anyone. In fact, when you email in asking to speak to someone about the behavior of Sales reps, they will tell you to email your rep and the rep will forward it. They will lie to you and your real estate agent and tell you different things on the same day. Don’t trust this company unless you want to be demeaned, slandered and libeled for months and months on end. Avoid Bill (Volusia, FL) Avoid Carley (Orlando, FL)

Builders were inconsistent. And every time there is a problem we have to call warranty . warranty department always says there’s a 48 turn around but even still then the emergency take priority. So they actually never follow up

Chris Martens promises a great experience with weekly communication but was unable to deliver on that promise. I did not hear from him once during our process which was a little over 2 months. Thankfully, they do employ an amazing foreman who was great with communication and keeping me informed. He is honestly the only positive part of this experience - I can't thank him enough. But the way DR Horton chooses to do business is very shady. My father in law is a builder so yes, he is knowledgable. Chris was threatened by that and told my husband and I that he was not allowed at our new house Orientation due to some "verbal policy". He said my father in law would nitpick the home and he just really did not want to deal with us. He also informed my husband that in this stage of the process he can become an a**hole. He was right. I was a zero-conflict customer throughout the entire process. Never complained, was never rude, hell, I was never even in communication with Chris to cause conflict because he never contacted me but Chris' lack of professionalism came to light very quickly after judging and making assumptions on my father in law. Our new build also appraised for 22k less than what they listed it at. I was not told this until 10 days later which put us about 9 days away from closing. DR Horton and DHI Mortgage knew exactly what they were doing by not communicating it to me until they did. The excuse given was because they were fighting it but honestly, there is no excuse for not keeping me in the loop of something this substantial so close to closing. Chris showed his true colors and values by the end of everything. We were made to feel like the house appraising lower was our problem and they gave little room for negotiation and at the end of it, I didn't want to give my money to a company that has a salesperson that treats people the way he did. I didn't want my purchase to give him a commission check, so we backed out of the contract. There are so many negative reviews for DR Horton everywhere and I wish I took the time to read through them before wasting so much time. My experience was no different. I do not and I mean 0/10 recommend The Chris Martens Experience with DR Horton in New Haven (Greenwood Lakes). I will end this on a positive note - for Marty only, he was the ONLY consistent person in this process. His communication, his professionalism were untouched. He is amazing. I wish I could say the same about Chris but I would be lying. They also like to change things without you having knowledge. My living room was supposed to be flooring, it ended up being carpet and Chris never mentioned that to me either. Please do your research when considering buying from them. Not many reviews are on google but there are on so many other websites and they have very low rating at just about every site country wide. I wouldn't recommend it at all. Save yourself the broken promises and stress.