Dreamwood Living Reviews | Read Customer Reviews of dreamwoodliving.com

Dreamwood LivingReviews of dreamwoodliving.com

4.786 reviews
Decoration & Interior
N19W24400 Riverwood Dr Suite 350, Waukesha, Wisconsin

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Dreamwood Living

About Dreamwood Living

Dreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.

Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: dreamwoodliving.com
Website: dreamwoodliving.com
Category: Decoration & Interior
Location: Waukesha, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dreamwood Living reviews

86 approved reviews, newest moderated first

Jorge V.
Jun 2, 2026
Place rocks!
Place rocks!
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Steve
Jun 1, 2026
Helpful and knowledgeable chat support
Helpful and knowledgeable chat support. Very easy ordering process.
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Ricardo
May 25, 2026
Sales call and product condition
Good phone call with salesperson/owner. Product arrived timely. Product had dust inside due to storage and/or transportation, and had small scratches inside which was deemed to be a manufacturing issue and not impact product performance. The salesperson promptly addressed my questions and concerns, Product is working properly and as expected.
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Bob N.
May 22, 2026
The representative was exceptionally…
The representative was exceptionally knowledgeable, very helpful and efficient. Our order was shipped immediately and received promptly. Dealing with them was a pleasure. We highly recommend doing business with Dreamwood Living. Bob Nelson
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Sarah J.
May 20, 2026
Our grill arrived with a missing part…
Our grill arrived with a missing part that is needed to assemble the grill. its a large piece so not sure how that was left out. I've been following up for a month and the manufacturer still hasn't shipped it out. Dreamwood promised to stay on top of it but the responses are lackluster and sporadic. Unimpressed for a $5000 purchase.
Response from Dreamwood LivingMay 20, 2026
Hi Sarah, Thank you for your review and for purchasing from us. We sincerely apologize for the inconvenience this missing part has caused with your grill assembly. We understand how frustrating this must be, especially with a large item like this and for a $5,000 purchase. As a dealer, we have followed up multiple times with the manufacturer on your behalf to expedite the missing part. We can not control the rare occasion that a manufacturer may not include a part by mistake. All the items we sell are brand new. We can only try to fix the mistake as fast as possible which we are attempting to do. Unfortunately, this is a rare component that they do not keep in regular stock, which is why it has taken longer than expected to ship. We’ve done everything we can to push this along and will continue to stay on top of it for you. If there’s any additional information or support we can provide in the meantime (photos of the part for reference, temporary workarounds, etc.), please let us know. We want to make this right and ensure you’re fully satisfied with your grill. Thank you again for your patience.
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customer
May 19, 2026
Fast and responsive service even on a…
Fast and responsive service even on a Sunday. Shipped fast and complete!
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Drew
May 13, 2026
5 stars
Easy to order, best price, and delivery was simple!!
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CH
May 9, 2026
I was on a tight deadline when I…
I was on a tight deadline when I ordered the refrigerator and ice maker. The customer service was great but the outside shipping company messed up. My order was put on a truck for California instead of Florida. I am still waiting for my order to arrive.
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