Dreamwood LivingDreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.
Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Tom C.
Pricing was great for my fireplace and the team made sure I received an upgraded log set and flame enhancement even though it wasn't on my order. Great service!
Response from Dreamwood LivingMar 13, 2026
Hi Tom, Thank you for the wonderful review! It's our pleasure to go the extra mile to make sure customers love their setup! We appreciate your kind words and your support. Enjoy those beautiful, enhanced flames! Best Regards, Dreamwood Living Team
Lionel V.
I was able to contact Joe for any and all questions. Joe is very professional witch made the purchase experience great.
Response from Dreamwood LivingMar 13, 2026
Hi Lionel, Thank you for the wonderful review! So glad we could make your experience great—appreciate you choosing Dreamwood Living! Best Regards, Dreamwood Living Team
Joanmarie
Joe demonstrated professional, knowledgeable and reliable customer service. His guidance was most helpful in choosing the best product fit for each of several rooms in this residential remodel. Upon completion of the project, Dreamwoodliving will definitely be recommended to any future guests, who most assuredly will be admiring these beautiful new fireplaces.
Response from Dreamwood LivingJan 10, 2026
Hi Joanmarie, Thank you for the feedback and for sharing your experience. I'm glad the guidance helped you select the right products for your remodel, and that the fireplaces turned out so well. We appreciate you recommending us to others—it's great to hear they'll be a highlight for your future guests. We were happy to assist throughout the process. If you need anything else down the line, feel free to reach out. Best regards, Dreamwood Living
Phillip A.
Hello Joe, I am Phil (Audria White's brother). Thank you so much for accepting my return and for paying the shipping also! That says a lot for you and your company. I use the logs that I bought from you a few months ago almost every day and am very happy with them. Merry Christmas to you and your family!
Response from Dreamwood LivingJan 10, 2026
Hi Phil, Thanks for the note—really appreciate you taking the time. Glad to hear the logs are working out well and getting regular use. Wishing you and your family a Merry Christmas. Best, Dreamwood Living
Fred R.
Well Joe is great and very helpful. So as far as Dreamwood living is concerned the Company is great i would buy from them again. But ….. the Shipping company they use is lousy ! They advertise 99.8% on time delivery ha … don’t believe that !
Response from Dreamwood LivingDec 18, 2025
Hi Fred, Thank you so much for your review and for the kind words. We're delighted to hear that overall you're happy with Dreamwood Living and would shop with us again. That means the world to us. We're truly sorry to hear about the frustration with the delivery timing from our freight partner. Large items like fireplaces and grills require specialized curb-side or liftgate freight shipping, and while we work with trusted carriers and do our best to coordinate smooth deliveries (including advance scheduling and updates), occasional delays can happen that are outside our direct control. Your feedback is invaluable, and we'll pass it along to help improve the process. If there's anything we can do to make things right or assist with your purchase, please don't hesitate to reach out—we're here to help! Hope you have a great holiday season! Warm regards, The Dreamwood Living Team dreamwoodliving.com | (888) 486-2909
Keith C.
Ordered a Nepoleon X36 fireplace from DreamwoodLiving.com over the phone. Was given the best price in online shopping comparison. Received in perfect condition shortly after placing order. Very satisfied with service.
Response from Dreamwood LivingDec 18, 2025
Hi Keith, Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you got the best price on your Napoleon Elevation X36 fireplace and that it arrived quickly and in perfect condition. Customer satisfaction is our top priority at Dreamwood Living, and feedback like yours truly makes our day. If there's anything else we can help with in the future, don't hesitate to reach out. Warm regards, The Dreamwood Living Team dreamwoodliving.com | (888) 486-2909
