Dreamwood LivingReviews of dreamwoodliving.com

Responsive, helpful service.

Typically, I don't provide merchant reviews except for the occasional "check the box" rating. But in the case of my recent purchase from Dreamwood, I am compelled to do more. I was in the middle of a substantial home renovation and needed 2 fireplace inserts. My chimney guy told me that one of the selected units was out of stock and it would take at least four weeks for delivery. I checked with two other suppliers, and they confirmed that the unit was on back order. Understandably, my contractor was reluctant to move forward without having the product in hand. So, the framing, electrical work, chimney work, and stonework schedules were in jeopardy. I called Dreamwood and explained my dilemma and that I needed the products within seven to 10 days in order to avoid project delays. Dreamwood confirmed that one of the products was back ordered but they would try to locate it elsewhere. Within the hour, I received a call back from Joe, the owner of Dreamwood. He explained that he had located the back ordered unit, that he would match the lowest price quote I had received from the other suppliers, and that he would guarantee delivery within the required time frame. Having had several bad experiences with back ordered products, I was skeptical, but I placed the order. Two days later, I heard a knock on my door. A delivery service was there with my two units. They were securely packaged and in perfect condition. As I write, they are being installed. I don't know how Joe was able to locate, ship, and deliver this order from Michigan to South Carolina within 48 hours. But my project is back on schedule, and I am extremely grateful to Joe for his dedication and reliability. He has earned my respect, appreciation, and any future business I can direct his way. Pat Hughes

Great customer service.

Their Stratfordness knowing the product Quick delivery

Joe & Dreamwood living are legit. I ordered a direct vent gas stove through DL & Joe was very thorough & knowledgeable in walking me thru the order, as well as providing shipping details. Although the shipping was delayed some, at no fault of DL, Joe communicated this & provided me a new shipping timeframe after he spoke with the factory. When the stove & supplies did arrive at the house, the shipping company was very professional & the stove was packaged well so as to prevent any damage while on the road. We are pumped to have our new stove!...Thanks Joe & Dreamwood Living...Tom in NC

Joe was extremely helpful in assisting me with ordering our new fireplaces for our new house build. Great customer service.

great company... I have Dreamwood on my list now...

I liked the 20% discount and very personal customer service.