DreamSofa.comReviews of dreamsofa.com

Review is for a custom Brussels sectional. This sofa is beautiful and absolutely worth the wait associated with having furniture built to order. We had the pleasure of working with Ryan and Karla. Their design team sent a selection of materials based on photos of the space, decor we were planning, and the sofa we were replacing. I highly recommend spending the extra money for the spring core cushions. I have little doubt this couch will still be comfortable and in good shape 8-10 years from now. When I compare the sofa we received with similarly priced options from traditional furniture retailers, I am blown away at what DreamSofa delivered. This is not simply another direct to consumer brand cutting costs by selling direct; they take quality seriously and have actually tested the hundreds of materials they offer. Construction is sound and sturdy, delivery was much faster than promised in my case (I'm not terribly far from LA). I think the secret has gotten out about this company and they are REALLY busy, but if you are patient and don't mind a bit of back and forth during design and ordering, it is really worth the time. Our sofa is the showpiece of our living room and really makes our home feel special. The website doesn't emphasize this, but you can customize the depth of the seating - in the case of the Brussels, I highly recommend this if you will be lounging on the couch.

Amazing experience from start to finish. I should thank Jeff from insidersguidetofurniture.com for introducing me to Dreamsofa. He wrote an excellent guide in his blog. We wanted a U Shaped sectional and I searched for almost a month but was not able to find anything which was perfect for our living room. Either the price was too high or the dimensions were useless. When I read about Dreamsofa on the blog and how they make custom sofa in the US and that too in a reasonable price compared to every other brand sofa, I decided to try this. I contacted Ryan and he explained the process to me and setup a design call. I had ordered the free swatches before the call. I had a very nice conversation with Marissa on the design call. We discussed on the dimensions, the style, and color. She also saw how our living room space looked and suggested what would go well. The best part about dreamsofa is that you can potentially customize every aspect of your sofa, not just the length and width, but also seat depth, height, and there are tons of fabric options. So I ordered for the exact dimensions I needed for my living room. Both Ryan and Marissa were really helpful throughout the process. After ordering, it took about 2 months for it too reach my home. We had the white glove delivery so they unpacked and placed it exactly where I wanted. The only drawback is that the manufacturing process is time taking. But to be fair, they meticulously design your sofa to the exact details you provide and there is not going to be another sofa on the planet with the same specifications as yours. So I'm really happy about the process overall and I would never have found a better sofa online or in a store that would look better in my living room. I would recommend anyone who is looking for a customized experience to look no further than dreamsofa. One of the legs were broken during the shipping I guess and there were a few scuffs, scratches on three other legs. I contacted Karla from the customer service team and she promptly send me the 4 replacement legs and I got them within a week. So I would rate customer service 5 star as well. Only one thing I cannot review yet is how the sofa cushions perform over time. But they do have a good warranty and cushion replacement options.

My dream DreamSofa arrived yesterday and I couldn't be happier. The entire experience was perfect, from my initial consultation with Marissa, to timely order updates from Veronica, to resolution of a small delivery issue by Karla. Their product, in my case the Dover sleeper sofa, is first class, and their customer service is exemplary. Do not hesitate to do business with this company.

Excellent quality, particularly for the price! Sofa arrived absolutely perfect and even faster than quoted! Great customer service, especially Karla who has gone above and beyond to make sure we've had a great experience! Highly recommend!

We ordered the custom made Bordeaux Sectional in Royal Eclipse in Plush - Medium-Firm. It is the most elegant and stylish sofa we've ever seen, as well extremely comfortable! The quality of the sofa is amazing. I would also like to give a big shout out to the Customer Service staff who went above and beyond to ensure that we received our sofa in a time manner. Customer Care managers oversaw our delivery every step of the way to ensure that it was expedited every step of the way. They were always very friendly and helpful over email and phone. The entire DreamSofa staff went above and beyond to ensure that we were pleased with the customer service and quality of the sofa that we received, which is hard to find these days. For that I thank you from the bottom of my heart!!

Karla was the best. My order was all screwed up and badly mismanaged, but Karla stepped in and saved the day. She really did. Any business would be lucky to have an employee like Karla -- honest, decent, hard-working, polite, courteous, well-spoken and articulate. I can't thank her enough.

We ordered the 70” Cannes Sofa Sleeper in Catalina Silver about a week after Thanksgiving 2023 and our order was delivered on 2/2/24. Given the holidays I was not troubled by that slightly longer than promised timeframe. I ordered “the wave/medium” comfort cushions, the full luxe bed with luxe mattress. The couch is great, so high quality and the color/fabric was exactly as the swatch we chose. The cushions are firm (what we wanted) and perfect for a home office that will rarely but sometimes be used for an extra guest bedroom. I dealt with Marissa for the order, Veronica on the delivery and Karla at the end. All three were very responsive and a pleasure to deal with. We had a slight concern over the luxe mattress (an upgrade) not being as comfortable as we had hoped. Karla suggested letting the mattress be open for 24 hours to puff up a bit and I do think it helped. She was also nice enough to ship a mattress topper to alleviate our concerns. If the bed portion of the sofa is a concern, you might go one more level up. I think with the topper and a plush mattress pad it will be fine considering it will only be used a few times a year anyway. I wouldn’t hesitate to order from Dream Sofa again!

I just wanted to let you know how much we LOVE our Dreamsofa. It is incredible and everything we asked for! We could not have asked for a better experience. We thank you for your assistance (Marissa was incredible!) and patience throughout the process. You truly gave us the sofa of our dreams!